Financial Services Specialist

Wellbridge Addiction Treatment and Research•Calverton, NY

2d•Onsite

About The Position

Wellbridge is committed to creating an environment where those struggling with substance use disorders can find hope, healing, and a path toward recovery. We believe in prioritizing patient-centered care, ensuring that each person who walks through our doors receives the utmost compassion and support on their journey to wellness. We invite you to explore a career with Wellbridge and are proud to offer comprehensive and affordable benefits including lifestyle perks such as free cafeteria service and an on-site gym/wellness center! Financial Services Specialist - Full Time, M-F 8:30am - 5pm The Financial Services Specialist plays a key role in the revenue cycle by verifying insurance benefits, supporting accurate billing, and ensuring timely collection of insurance receivables. This position is responsible for researching patient coverage, resolving claim issues, and maintaining up-to-date financial and insurance data across internal systems to support a smooth billing and authorization process.

Requirements

High school diploma or GED required.
Knowledge of revenue cycle processes, including insurance verification and claims follow-up.
Strong attention to detail with the ability to work with minimal errors.
Excellent time-management, problem-solving, and interpersonal communication skills.

Nice To Haves

Experience with utilization review or insurance authorization processes highly preferred.
Prior work in addiction treatment, behavioral health, or healthcare billing preferred.

Responsibilities

Research, verify, and document insurance benefits for all levels of care, including network status, effective dates, deductibles, copays, coinsurance, out-of-pocket maximums, authorization requirements, exclusions, and payer-specific rules.
Ensure all relevant financial and coverage information is accurately recorded in the EHR for use by clinical, admissions, and billing teams.
Maintain a structured process for initial and ongoing verification of benefits, identifying discrepancies and following up to resolve incomplete or questionable information.
Assist in billing patient accounts and posting payments, discounts, and adjustments in a timely and accurate manner.
Perform follow-up with insurance companies to resolve delays, denials, or incorrect payments, using payer portals, calls, and online tools.
Review, audit, and reconcile batches to ensure receipts, deposits, and adjustments are posted correctly prior to month-end closing.
Help manage A/R by conducting proactive claim follow-up and maintaining workflow standards for timely reimbursement.
Prepare and submit complex insurance claims and research solutions for escalated accounts.
Review, update, and maintain data accuracy within the electronic EMR, and payer portals.
Conduct audits on all new patient encounters to ensure insurance information is properly entered and verified.
Reconcile bank deposits, batch totals, and payment records as part of the month-end close process.
Serve as an insurance resource for patients, clinical teams, admissions, and other internal stakeholders.
Provide clear and timely communication regarding coverage changes, authorization needs, and financial responsibility.
Prioritize queues, emails, and time-sensitive tasks to support department goals and deliver exceptional customer service.