Financial Services Operations Rep

MAPFRE•Webster, MA

26d•$19 - $20

About The Position

Are you detail-oriented, tech-savvy, and ready to make an impact? In this role, you’ll help ensure accurate and timely processing of premium and claim-related payments while collaborating across teams to improve the customer experience. If you thrive in a fast-paced environment and enjoy problem-solving, this could be the perfect opportunity for you!

Requirements

Strong organizational and prioritization skills
Effective verbal and written communication
Ability to work independently in a fast-paced environment
Team-oriented with strong interpersonal skills
Familiarity with office equipment (scanners, photocopiers) and vendor online tools
High attention to detail and numerical accuracy
Typing requirement: 90 keystrokes per minute for Financial Services or 90 wpm
Proficiency in Microsoft Office and PC-based recordkeeping
Education: High School diploma or equivalent
Experience: 0–1 year of related experience

Responsibilities

Open, sort, and distribute mail, payments, and correspondence within established time standards
Research, process, and reconcile premium and claim payments
Handle payment exceptions and perform related research
Review and resolve payment inquiries from customers and vendors
Prepare and document checks for daily bank deposits within service level agreements
Balance electronic vendor payment files and work with Treasury to resolve discrepancies
Perform mail merges and send notifications to insureds and agents as needed
Collaborate with internal departments and vendors to identify and report system issues
Enter daily production metrics into the Insurance Operations database to ensure SLA compliance
Maintain and purge payment logs, journals, stubs, and checks per record retention policies
Create, distribute, and maintain data, letters, reports, logs, and correspondence within SLA standards