Financial Services Collector-Leasing Team

Fiserv•Marietta, GA

1d•Onsite

About The Position

This role is responsible for collecting unpaid consumer debt through manual dialing in a call center environment. The individual will communicate financial obligations, negotiate payment arrangements, and ensure compliance with regulations and company policies. The position involves managing complex, higher-balance accounts, requiring consistent daily outreach until resolution and accurate documentation of all activity. Success in this role depends on strong judgment, advanced negotiation skills, and accountability for meeting aggressive collection targets that support departmental and organizational goals.

Requirements

High School Diploma or equivalent
Minimum of 2-3+ year of collections or call center experience
Strong communication, negotiation, and conflict-resolution skills
Ability to manage challenging conversations while maintaining professionalism
Availability to work on-site for the first 90 days, Monday–Friday

Nice To Haves

Experience with the CUBS system
Extensive knowledge of collections regulations, including the Fair Debt Collection Practices Act
Previous experience in bank collections, credit card collections, mortgage collections, medical collections, or commercial collections
Ability to negotiate repayment plans effectively
Strong problem-solving skills to resolve billing issues
Proficiency in Microsoft Office

Responsibilities

Establish rapport with customers to overcome objections and successfully negotiate payment resolutions
Handle more complex or escalated accounts, applying sound decision-making and problem-solving skills
Clearly explain account details, balances, and repayment options in a professional and compliant manner
Accurately document all conversations, actions, and outcomes in the collections system or database, including payment confirmations and call summaries
Ensure timely and successful completion of assigned accounts and daily objectives
Identify issues requiring follow-up or escalation and clearly detail next steps for resolution
Maintain compliance with all federal, state, and company regulations while meeting performance expectations

Benefits

Fuel Your Life program to support physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points used for rewards
Eight Employee Resource Groups to foster a collaborative culture
Unparalleled professional growth with training, development, and internal mobility opportunities
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave