Financial Service Representative

SeaComm Federal Credit Union•Massena, NY

3d•$18 - $20

About The Position

To assist the Credit Union in achieving its Service Mission to deliver Total Member Delight in each and every service interaction with both internal and external members. A key component of this external service is to identify the financial needs of each member and recommend an effective credit union product solution. In addition, to assist members and potential members with their requests; prepare loan applications, respond to questions and concerns and effectively develop and maintain financial relationships with members through a consultative selling process to determine their needs and then fill the need with a product and/or service solution.

Requirements

Experience: Six months to two years of similar or related experience. Internal candidates must have a minimum of 6 months as a Teller.
Education: A high school education or GED.
Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills: Good listening and telephone skills; able to operate a 10-key calculator, typewriter and computer keyboard; able to make decisions with minimum information.

Responsibilities

Provide general credit union information to members regarding products and services and works together to create financial options, which lead to sales closures, buyouts, and quality referrals. This process involves, but is not limited to, maintaining a thorough knowledge of credit union's share and loan products, services, policies and procedures.
Prepare loan application for all lending requests and analyze current financial position of member. Make decision to approve, disapprove, or make recommendations and forward to a higher level for review and approval. This process includes, but is not limited to, pulling credit reports and counseling members on rates, terms and alternate methods of financing and disbursing approved loans to members.
Process member requests such as opening/closing accounts, make address changes, payroll changes, account information and help members reconcile their checking accounts.
Serve as Teller as needed.
Perform other duties as required.