HYBRID Financial Service Representative

LendingClub•Lehi, UT

1d•$20•Hybrid

About The Position

At LendingClub, we take pride in helping our members improve their financial health through our ethos of service: Lending Care. As leaders in the market, we seek individuals who are inspired by our vision and embody our values. By joining the Purchase Finance Team, you’ll play a key role in supporting members seeking financing solutions for life events such as major purchases, auto repairs, and medical or dental procedures. This is a customer-facing role that combines direct member interaction with backend application review, ensuring a seamless and supportive experience throughout the financing journey. You’ll be part of the member’s journey from day one, when they apply for financing, all the way through to the day they pay off their loan. Your support will span the entire loan lifecycle, helping members navigate each step with confidence and care.

Requirements

1+ years of customer service and/or back-office experience; lending or financial services preferred.
You are passionate about helping others and taking full ownership over resolving issues.
Thrive in a fast-paced, service-oriented environment.
Demonstrate strong attention to detail and sound judgment.
Communicate clearly and empathetically with members.
Are comfortable working with both customer-facing and operational tasks.
You can translate feedback to actionable results and consistently strive towards excellence.
You are proficient in using computers and able to quickly navigate multiple programs, type with precision, and efficiently research/browse information.
High school diploma or GED equivalent required
Have a quiet, dedicated space (preferably with a door) where you can work uninterrupted at home. This also includes having a dedicated desk and chair for work.
Have high speed internet with low usage during business hours (20MBPS download speed and 5-10 MBPS upload speed)
Be able to connect directly into your modem/router (not via wifi); ethernet cord provided
Be comfortable trouble shooting technical issues without in-person IT support
MUST live and work within 75 miles of the LendingClub office hiring this role.
While working, it is expected that you are not the primary caregiver to any pets, children, or elderly.
Required to work on a computer and at a desk for extended periods of time including viewing a screen, using a mouse, and manipulating a keyboard.
Must be able to function effectively in a dynamic, fast-paced environment where natural and regular work stressors can occur.

Responsibilities

Engage with members via phone, email, or chat to answer questions about their loan, clarify application details, and offer miscellaneous support.
Provide exceptional service to members by guiding them through financing options tailored to their needs.
Assist members with submitting various types of documentation, ensuring completeness and accuracy.
Troubleshoot account-related issues and provide clear, empathetic guidance to resolve concerns.
Review loan applications to assess eligibility with integrity and accuracy which will include reviewing various documents such as utility bills, pay stubs, tax returns, and bank statements.
Collaborate with internal teams to ensure timely and efficient processing of applications and member inquiries.
Uphold LendingClub’s servicing ethos: Build a Relationship, Make It Easy, and Think Ahead.