Financial Service Analyst

Maine Savings Federal Credit Union • Hampden, ME

4h • Onsite

About The Position

Maine Savings is looking for a full time, Financial Service Analyst to join us at our Hampden location!

What You'll Do:
To process and maintain membership files (closed accounts, signature card agreements and business files) at least twice per month with 100% accuracy and efficiency.
To provide informed, professional assistance to others in the Credit union ensuring accurate service and support to all members and colleagues.
To process the mail daily and to process obituaries at least once per week.
To process address changes, name changes, and returned mail on a daily basis with 100% accuracy.
Maintains membership and legal files.
To troubleshoot and resolve member and internal inquiries in a timely, friendly and accurate manner.
Maintains closed membership accounts.
To provide friendly, professional, personal service by passionately demonstrating the MS Service Standards of Courtesy, Appearance, Responsiveness, Empowerment, Empathy and Reliability to members and coworkers.
To maintain a dependable record of attendance and timeliness.
To process, file, maintain and organize legal documentation and now SCAN!

Requirements

• Experience: Three years to five years of similar or related experience preferred.
• Education: A high school education or GED.
• Interpersonal Skills: Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.
• Other Skills: Must be able to operate general office equipment including calculator, copy machine, fax machine, postage meterl, telephone; required lifting and motions tasks.

Responsibilities

• Process and maintain membership files (closed accounts, signature card agreements and business files)
• Provide informed, professional assistance to others in the Credit union
• Process the mail daily and to process obituaries
• Process address changes, name changes, and returned mail
• Maintain membership and legal files
• Troubleshoot and resolve member and internal inquiries
• Maintain closed membership accounts
• Provide friendly, professional, personal service
• Maintain a dependable record of attendance and timeliness
• Process, file, maintain and organize legal documentation

Benefits

• Maine Savings offers an excellent compensation package as well as the opportunity to thrive in a challenging, fun, and exciting environment.
• Maine Savings also offers health insurance, dental and vision insurance, 401k with company match, paid holidays, a generous Paid Time Off program, employee referral program, employee discounts, continuing education and student debt relief programs, longevity bonuses and more!
• Maine Savings is a growing modern financial institution offering members a full range of financial services.
• With over 38,000 members and over $800,000,000 in assets, Maine Savings is among Maine’s largest credit unions.
• With 12 branches, nearly 175 employees, and state-of-the-art technology, Maine Savings is committed to providing its members in-person service and modern conveniences.
• Founded in 1961 by employees of the Bangor and Aroostook Railroad Company, Maine Savings continues to serve its membership as a federally insured not-for-profit credit union.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other characteristic protected by law.
• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED