Financial Recovery & Support Specialist - Augusta

State of Maine•Augusta, ME

2d•$20 - $28•Onsite

About The Position

Join Our Benefit Recovery Team as a Financial Recovery and Support Specialist! Are you detail-oriented and passionate about making a difference? In this vital role, you’ll help safeguard Maine’s Unemployment Insurance Trust Fund by recovering benefits that were improperly paid —ensuring these critical resources remain available to support Mainers when they need them most. Your day-to-day will include processing payments, connecting with individuals about overpayments, and partnering with internal teams to keep things running smoothly. If you’re looking for meaningful work with real impact, and you’re ready to put your communication and problem-solving skills to use, this collections-based position could be the perfect fit. This positions is currently an in-office position. There is a possibility the positions will become hybrid in the future.

Requirements

Strong communication skills
Customer Service Orientation
Problem Solving Ability
Organizational Skills
Team collaboration
Discretion and Confidentiality
Training, education, and/or experience in office and administrative support functions demonstrating competency in, analyzing financial records, identifying and investigating irregularities, communicating policies and procedures, developing action plans, and using independent judgement to effectively address complex administrative matters.

Nice To Haves

Collections Experience.
Check reconciliation knowledge.
Payment Processing Experience.

Responsibilities

Respond to claimant inquiries about overpayments and guide them through the repayment process.
Process payments made by check, debit, or credit card.
Review and verify the accuracy of the previous day’s payment register.
Set up and manage wage garnishments as required.
Collaborate with the Team Leader to process refunds accurately.
Cancel and reissue payments when necessary to ensure proper delivery.
Partner with Unemployment Call Center staff to troubleshoot and resolve claimant concerns.

Benefits

Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).
Retirement Plan – The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA, or 18.91% for Confidential employees.
State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

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