Financial Recovery Specialist
About The Position
Are you an organized, detail-oriented individual looking to make a difference in the financial world? Are you excited about getting your finance career started with a fast-growing company? As a Financial Recovery Specialist, you will be responsible for all collection efforts related to all real estate, secured, and unsecured loans. The Financial Recovery Specialist uses problem-solving skills to investigate reasons for missed payments and uses empathy to encourage members (customers) to make timely payments. Please note that this position requires availability on Saturday mornings/early afternoons at least once a month.
Requirements
- High school graduate required.
- Experience in a consumer credit/lending department preferred.
- Must be thoroughly familiar with the credit union's lending and collection policies and procedures.
- Knowledge of all applicable federal and state related regulations.
- Proficient in computer applications associated with the position.
- Possesses excellent written and oral communication skills.
- Able to work under pressure.
- Highly energetic and motivated individual.
Nice To Haves
- Experience in a consumer credit/lending department preferred.
Responsibilities
- Monitors, works, and maintains the Credit Union's delinquent loan accounts.
- Performs problem-solving activities with relation to these accounts including the investigation of missed loan payments.
- Handles outbound calls in queues and any incoming calls.
- Maintains accurate collection records and files.
- Identifies and assists members with medical disability, and processes credit life and disability insurance claims and payments.
- Handles repossessions.
- Interfaces and serves as liaison with outside agencies related to repossessions and recoveries.
- Looks for innovative and creative ways to not only reach members with delinquent accounts but also to encourage timely payments through direct deposit, payroll deduction and auto-pay, etc.
- Processes, monitors, and maintains loan workout requests.
- Handles force placed insurance - adds premiums, posts refunds, increases and/or recalculates loan payments, skip claims, and damage claims.
Benefits
- Full Time Employees can choose between several plans from Blue Cross Blue Shield (HMO, Options or PPO), Dental, Vision, 3 weeks of Paid Time Off, Paid Holidays Off, Company Lunches and Parties, Birthday Holidays, Life Insurance (Company Paid), Short and Long Term Disability (Company Reimbursed), 401(k) Savings Plan with Company Match & Profit Sharing, Flex Spending Account, Accident Insurance Plans, Education Reimbursement for Bachelor or Master's Degrees, Employee Assistance Program, Paid Community Volunteer Time, and Career Advancement Opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
