Financial Lines - Claims Intake Specialist
About The Position
Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. Locations: New York, NY or Houston, TX Role Overview The Financial Lines Claims Intake Specialist plays a critical role in the timely and accurate intake, assessment, and fast‑track handling of low‑complexity claims across Financial Lines. As we move toward a higher‑volume environment, this role ensures that new claims are processed efficiently, coded correctly, and advanced through the early stages of the claim lifecycle with precision and professionalism. The position supports Howden’s commitment to exceptional client service, data integrity, and operational excellence.
Requirements
- 1–3 years of financial lines claims handling experience.
- Proficiency in Microsoft Office and ability to learn claims management systems.
- Strong written and verbal communication skills.
- High attention to detail and strong problem‑solving ability.
- Strong organizational skills and ability to manage competing priorities.
- Customer‑service oriented.
- Work at the office requirement – minimum 3 days per week.
Responsibilities
- Receive, review, and accurately enter new claim notifications into the system.
- Verify policy existence and apply correct claim coding.
- Manage low‑complexity, fast‑track claims from intake through resolution within authority limits.
- Maintain detailed documentation, running notes, and diary tasks for timely follow‑up.
- Serve as a first‑line contact for internal teams and claim adjusters on First Notice of Claim and Loss.
- Ensure accuracy of all claim details, including financial entries.
- Assist in the timely and accurate filing of key claim‑related documents and communications throughout the claim lifecycle.
- Adhere to internal procedures and authority guidelines.
Benefits
- Medical, dental, and vision insurance, including healthcare savings and reimbursement accounts
- 401(k) retirement plan
- Flexible Paid Time Off and paid parental leave
- Life and Disability insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
