Financial Customer Support Representative

TEKsystems•Honolulu, HI

9d•$24 - $28•Onsite

About The Position

We’re looking for a proactive and organized Branch Call Support Consultant to join a small, close-knit team that values collaboration and an “ohana” work culture. In this role, you’ll be the go-to resource for supporting branches, call centers, and other departments by assisting customers with resolving operational inquiries and concerns. If you thrive in a fast-paced environment and enjoy problem-solving, this is the perfect opportunity to grow your career in financial services.

Requirements

Experience: 3+ years in a call center or bank branch environment with progressively responsible roles.
Skills: Strong written and verbal communication, attention to detail, and excellent follow-through.
Tech Savvy: Comfortable navigating technology systems and performing administrative tasks.
Mindset: Flexible, adaptable, and able to work under pressure with multiple deadlines.

Nice To Haves

Experience with retention calls, analysis, and handling escalations.

Responsibilities

Handle escalated calls and provide timely resolutions for customer inquiries.
Support branch and call center teams with operational issues and troubleshooting.
Log and track customer interactions accurately using internal systems.
Communicate clearly and professionally via email and other channels.
Maintain confidentiality and handle sensitive information with discretion.
Collaborate with team members to ensure smooth operations and excellent customer experience.