Financial Crimes Risk: Post Implementation Production Support Assistant Vice President

Morgan Stanley•Tampa, FL

About The Position

Intake, log, and track production and post-production items raised by Financial Crimes Risk stakeholders in Jira/Excel Monitor, triage, and support resolution of production and post-production items Analyze issues to determine whether they represent defects, requirements gaps, enhancements, or net-new build requests Perform structured root-cause analysis by comparing system behavior against business requirements, functional designs, UAT results, QA findings, workflow steps, and other relevant artifacts to determine what went wrong and why Rewrite, clarify, and enhance business requirements based on findings, ensuring documentation is complete and high-quality Update issue-tracking tools (e.g., JIRA) and provide clear, timely status updates to all stakeholders Coordinate with 1L FCR, Platforms, and Technology partners to ensure efficient investigation and resolution of system issues Collaborate with VP overseeing the function for prioritization, business context, and stakeholder communications Support continuous improvement by identify recurring patterns and recommending enhancements to requirements or workflows Maintain strong documentation and follow established processes to ensure consistency, accuracy, and control adherence Assist with post-deployment validation and confirm that changes and fixes performed by Technology operate as intended We do it in a way that's differentiated - and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. Expected base pay rates for the role will be between $100K-$125K per year at the commencement of employment. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Requirements

3-5 years of related experience in technology, business analysis, operations, production support, or similar roles
Demonstrated ability to perform structured analysis of system behavior, workflow logic, and data to identify root causes
Strong written communication skills with the ability to draft and refine high-quality business requirements
Proven ability to work independently in a fast-paced, high-volume environment while managing multiple priorities
Strong organizational skills, attention to detail, and commitment to producing accurate, high-quality work product
Experience partnering with Platforms, Technology, QA/UAT, or other cross-functional groups to drive issue resolution
Ability to handle confidential information with professionalism and discretion
Bachelor's degree in Data Analytics, Computer Science, Finance, Business or a related field
Strong analytical and problem-solving skills with a methodical, structured approach
Clear concise communication (written and verbal) with the ability to translate issues into actional next steps
High integrity, ownership mindset, and strong work ethic
Ability to escalate risks or blockers promptly with clear supporting detail
Ability to collaborate effectively with colleagues in both the U.S. and India
Proactive, resourceful, and comfortable working through ambiguity
Ability to manage competing priorities under tight deadlines
Detail-oriented with strong documentation discipline
Interest in growing into broader responsibilities within PDG and 1L FCR
Working knowledge of MS Office (e.g. Microsoft Word, PowerPoint, Excel)

Nice To Haves

Knowledge of Financial Crimes concepts (AML, KYC, CIP, screening, onboarding, periodic review) is helpful but not required; must be able to learn quickly

Responsibilities

Intake, log, and track production and post-production items raised by Financial Crimes Risk stakeholders in Jira/Excel
Monitor, triage, and support resolution of production and post-production items
Analyze issues to determine whether they represent defects, requirements gaps, enhancements, or net-new build requests
Perform structured root-cause analysis by comparing system behavior against business requirements, functional designs, UAT results, QA findings, workflow steps, and other relevant artifacts to determine what went wrong and why
Rewrite, clarify, and enhance business requirements based on findings, ensuring documentation is complete and high-quality
Update issue-tracking tools (e.g., JIRA) and provide clear, timely status updates to all stakeholders
Coordinate with 1L FCR, Platforms, and Technology partners to ensure efficient investigation and resolution of system issues
Collaborate with VP overseeing the function for prioritization, business context, and stakeholder communications
Support continuous improvement by identify recurring patterns and recommending enhancements to requirements or workflows
Maintain strong documentation and follow established processes to ensure consistency, accuracy, and control adherence
Assist with post-deployment validation and confirm that changes and fixes performed by Technology operate as intended