Financial Counselor - West Campus, Main Admissions

Texas Children's Hospital • Houston, TX

4h • Onsite

About The Position

We are searching for a Financial Counselor -- someone who works well in a fast-paced setting. In this position, you will be responsible for completing insurance verification on all new admissions assigned by the Manager or Director, and for ensuring that all assigned inpatient/outpatient visits contain complete and accurate demographic and financial information. In addition, the Financial Counselor also works with international payers, financial institutions, and foreign hospitals to secure financial coverage for international patients. Finally, the Financial Counselor may be utilized as overflow coverage or during downtime situations for the Patient Access Representative (also known as Admission Counselor or Patient Administrative Liaison (PAL) and is accountable for responsibilities outlined in the respective job descriptions.
Think you’ve got what it takes
As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Requirements

• Required High School Diploma or GED with a preferred bachelor's degree with an emphasis in Business
• 2 years of related experience

Responsibilities

• Performs insurance verification, determines primary, secondary, and tertiary payers, and follows up on inpatient and outpatient accounts throughout the entire course of treatment
• Meets with the family regarding their financial status to determine potential assistance third-party coverage in a timely and sensitive manner
• Makes every effort to minimize the loss of reimbursement for both inpatient and outpatient visits by securing coverage prior to discharge (unscheduled admissions) or during the patient’s visit
• Maximizes the efficiency and accuracy of the collection process on scheduled patients
• Participates in the department’s process improvement program. Monitors and evaluates the specific responsibilities of a Financial Counselor to identify key services and processes that could improve outcomes, reduce the number of defects and increase customer satisfaction. Actively participates or initiates improvement opportunities for the leadership team on ways to provide better customer service to patients and providers
• Provides required documentation in the patient’s chart, including signed forms such as general consent, information release, advanced care directives, and other documents required by JCAHO and other regulatory bodies, and obtains required signatures

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED