Hospital - Financial Counselor

UT Health San Antonio•San Antonio, TX

About The Position

Ensures patients understand financial responsibilities related to healthcare services. Guides, supports, and assists patients in navigating the complexities of healthcare billing and insurance processes. Helps patients understand financial options and obligations.

Requirements

Knowledge of Microsoft Office products, such as Excel and Word
Skill in providing excellent customer service required, bilingual preferred
Skill in oral and written communication.
Skill in utilizing a keyboard and other office equipment including ten key, fax, printer, and copier
Ability to organize information
Ability to manage conflict resolution
Ability to prioritize and meet deadlines
Ability to engage in highly detailed conversations with patients about the financial impact and cost of care in a professional manor
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
High School Diploma or Equivalent
1 year of experience providing financial counseling in a healthcare-related field
2 years in Patient Access preferred

Nice To Haves

bilingual preferred
2 years in Patient Access preferred

Responsibilities

Provides comprehensive financial counseling to patients; explains insurance coverage, benefits, and out-of-pocket expenses associated with medical services
Verifies patients’ insurance coverage, eligibility, and benefits; explains any limitations or requirements related to their specific plans
Assists patients in exploring and applying for financial assistance programs, charity care, government-sponsored programs, and other resources to help alleviate financial burdens associated with healthcare expenses
Assists patients with payment arrangements and coordinates with the Medicaid Eligibility Staff to assist patients with financial applications
Visits all uninsured patients in-houses in conjunction with Medicaid Eligibility Staff
Addresses patient inquiries and concerns related to billing statements, insurance claims, and financial assistance applications; provides accurate and timely resolution
Maintains detailed and accurate records of financial counseling sessions, payment arrangements, and patient communications; ensures compliance with regulatory requirements and organizational policies
Collaborates with healthcare providers, billing departments, and other stakeholders to facilitate seamless coordination of financial processes and patient care
Generates insurance verification and precertification reports daily and follows up with case management and insurance verification departments as appropriate
Complies with all facility policies and procedures and HIPAA compliance
Performs other duties as assigned