Patient Financial Counselor - Behavioral Hospital

Perimeter Healthcare•Arlington, TX

17d•Onsite

About The Position

Perimeter Behavioral of Arlington has a great opportunity for an experienced full-time Patient Financial Counselor. We are seeking individuals who are committed to improving our patient’s lives by using a patient centered, collaborative approach to providing high quality of care. Perimeter Behavioral Hospital of Arlington is conveniently located in Arlington Texas and is a psychiatric hospital providing inpatient programs for children, adolescents and adults. We are committed to providing hope and transforming lives in our community. If you would like to join our professional team, then apply today! The Patient Financial Counselor’s responsibilities include the following: Represents the Hospital in financial matters pertaining to obtaining payment on patient accounts during pre-admission and inpatient phases of the patient's visit. Acts as intermediary with Admitting, Central Business Office, patients, and family members while the patient is hospitalized. Backs up Assessment & Referral Department with Insurance Verification process. Performs secondary verifications when necessary. Deal directly with patients and responsible parties to review costs, insurance coverage and payment requirements. Maintains the Upfront Collections Log. Identifies Estimated Patient Responsibility amount upon Admission, or shortly thereafter, and collects all copay, deductible, and coinsurance amounts. Meets with discharging clients to discuss Financial Obligations, collect estimated Client Responsibility amount, and answer questions pertaining to hospitalization. Maintains Financial Files for each admitted client. Effectively uses reporting tools to follow up on past due accounts. Scans Financial/Admission paperwork into HCS. Completes Promissory Notes for clients who are unable to pay in full by the time of discharge. Processes refunds and payments as necessary, promptly responds to patient inquiries. Prepares supporting documentation for patient file upon write-off to bad debt or denial accounts. Serves as a Liaison with the Central Business Office in responding to information requests related to claim denials or missing information that delays claim submission. Ensures client demographic and insurance information in HCS is accurate. Attends Revenue Cycle Department as needed. Performs Daily Census Reconciliation to ensure Charge Capture process is accurate.

Requirements

Preferably a bachelor’s degree in accounting or a related field
At least one-year experience in patient accounts or as an insurance verifier in a healthcare field preferably in a behavioral health setting
Excellent communication skills
Proficient in Microsoft Office particularly Excel
Knowledgeable about insurance benefits and coverages

Responsibilities

Represents the Hospital in financial matters pertaining to obtaining payment on patient accounts during pre-admission and inpatient phases of the patient's visit.
Acts as intermediary with Admitting, Central Business Office, patients, and family members while the patient is hospitalized.
Backs up Assessment & Referral Department with Insurance Verification process.
Performs secondary verifications when necessary.
Deal directly with patients and responsible parties to review costs, insurance coverage and payment requirements.
Maintains the Upfront Collections Log.
Identifies Estimated Patient Responsibility amount upon Admission, or shortly thereafter, and collects all copay, deductible, and coinsurance amounts.
Meets with discharging clients to discuss Financial Obligations, collect estimated Client Responsibility amount, and answer questions pertaining to hospitalization.
Maintains Financial Files for each admitted client.
Effectively uses reporting tools to follow up on past due accounts.
Scans Financial/Admission paperwork into HCS.
Completes Promissory Notes for clients who are unable to pay in full by the time of discharge.
Processes refunds and payments as necessary, promptly responds to patient inquiries.
Prepares supporting documentation for patient file upon write-off to bad debt or denial accounts.
Serves as a Liaison with the Central Business Office in responding to information requests related to claim denials or missing information that delays claim submission.
Ensures client demographic and insurance information in HCS is accurate.
Attends Revenue Cycle Department as needed.
Performs Daily Census Reconciliation to ensure Charge Capture process is accurate.