Financial Counselor

TriHealth•Montgomery, OH

20h•Onsite

About The Position

Financial Counselor - Bethesda North Hospital Join a team dedicated to SERVING our patients with compassion, RESPECTING every individual’s needs, and ENGAGING with professionalism and empathy. As a Financial Counselor at Good Samaritan Hospital, you will play a vital role in ensuring patients feel seen, heard, and supported—upholding our commitment to EXCELLENCE while stewarding our resources with VALUE‑driven care. We offer career growth opportunities and a comprehensive benefits package! Apply today and grow your career with a team that truly values you. Location: Bethesda North Hospital at 10500 Montgomery Road, Montgomery, OH 45242 https://share.google/TPLGpXG7SY5OfnIKM Work Schedule: Day shift No weekends! No holidays! Incentives & Benefits: We offer a comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. Please view our benefits page https://careers.trihealth.com/what-we-offer/benefits Job Requirements: Strongly prefer healthcare work experience High School Degree or GED in General Studies Ability to operate multiple computer applications Excellent verbal and written skills Effective problem solving and critical thinking skills Basic understanding of medical insurance Medical terminology preferred 2-3 years experience Service Access, Patient Accounting or related field 2-3 years experience Customer Service Job Overview: Responsible for interviewing patients to determine financial assistance eligibility for various assistance programs. Able to work independently, managing a dynamic workload, while providing patients and families with outstanding customer service. Collaborates with departments within the Revenue Cycle and Clinical staff to maximize reimbursement in a timely manner to ensure protection of hospital's financial position.

Requirements

Strongly prefer healthcare work experience
High School Degree or GED in General Studies
Ability to operate multiple computer applications
Excellent verbal and written skills
Effective problem solving and critical thinking skills
Basic understanding of medical insurance
2-3 years experience Service Access, Patient Accounting or related field
2-3 years experience Customer Service

Nice To Haves

Medical terminology preferred

Responsibilities

Demonstrates excellent customer service skills while interviewing patients to verify accuracy of registration information and to determine financial assistance eligibility including Charity Care, HCAP, Medicaid eligibility and/or other appropriate assistance programs.
Educates patients on coverage benefits, financial responsibility and financial assistance options.
Quotes accurate prices and estimates as needed for hospital charges.
Collects copayments, deductibles and outstanding balances.
Assists patients in setting up payment plans.
Collaborates with various departments, including Care Management, Insurance Verification, Patient Accounting and Registration, to facilitate a seamless and timely billing process for each patient.
Completes assigned work queues/reports ensuring accuracy and timeliness.