Financial Counselor

Henry Ford Behavioral Health • West Bloomfield, NY

12d • Onsite

About The Position

Join Our Team at Henry Ford Behavioral Health Hospital
Acadia Healthcare and Henry Ford Health System have come together to create something truly special—a state-of-the-art behavioral health hospital located in West Bloomfield, Michigan. At Henry Ford Behavioral Health Hospital, we are expanding access to high-quality psychiatric care while supporting the growing mental health needs of the Greater Detroit Metro community.
Our modern, thoughtfully designed facility was built with healing in mind. From calming, light-filled spaces to six outdoor therapeutic areas, every detail is intended to support recovery, well-being, and a positive experience—for both our patients and our team members. We provide compassionate, evidence-based care for adolescents, adults, and seniors in a collaborative environment where every team member’s contribution truly matters.
Now Hiring: Financial Counselor
Full-Time | Monday–Friday, 8:00 a.m. – 4:30 p.m. | Onsite
Why Join Us?
Be part of a purpose-driven team in a brand-new, 180+ bed facility designed to make a real difference. At Henry Ford Behavioral Health Hospital, you’ll find a supportive culture, opportunities for professional growth, and meaningful work that impacts lives every day.
Your Role
As a Financial Counselor, you will play a vital role in supporting both our patients and the organization by ensuring financial clarity and accuracy throughout the care process. You will work closely with patients, families, clinical teams, and payors to verify insurance coverage, explain financial responsibilities, and support timely billing and collections.
This role is ideal for someone who is detail-oriented, compassionate, and comfortable navigating insurance processes while providing excellent customer service in a healthcare setting.
Key Responsibilities Include:
Verifying insurance eligibility and benefits accurately and timely
Providing clear, compassionate financial guidance to patients and families
Ensuring complete and compliant documentation related to insurance, billing, and collections
Collaborating with internal teams to resolve coverage and billing issues
Supporting efficient revenue cycle processes while maintaining a patient-centered approach

Requirements

• Bachelors Degree, preferred
• Three or more years' experience in related field required.
• Extensive knowledge and understanding of Commercial Insurance and Medicare/Medicaid required.

Responsibilities

• Responsible for auditing the admission packets and for the verification of benefits along with all patient demographic information in the patient accounting system.
• Financial counseling of patients and/or guarantors and collecting any out of pocket (deductibles, copays, exhausted days, etc). Provide information to the patient and/or guarantors regarding their benefits and financial obligations.
• Complete financial disclosure paperwork for patients that request assistance including verifying income and expenses.
• Complete adjustment forms for any charity or administrative adjustments for approval.
• Complete promissory notes for patients that request payment arrangements.
• Update daily the upfront collection log, charity log, and admin adjustment log. Review with BOD on a weekly basis.
• Gather and interpret data from system and understands appropriate course of action to take and initiates time-sensitive and strategic steps resulting in payment.
• Perform other functions and tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 5,001-10,000 employees