Financial Counselor

Bicycle Health•Columbus, OH

11d•$26•Remote

About The Position

The Opioid Epidemic is a public health crisis with a highly effective but underutilized clinical intervention - millions of Americans are physically dependent on Opioids but only 10% of those likely to have OUD actually access treatment. Bicycle Health addresses this gap by maximizing accessibility, affordability, and overall quality of care by enabling highly qualified clinicians to reach patients broadly and efficiently through our online platform. The Financial Counselor is responsible for identifying and collecting outstanding patient balances and discussing financial opportunities. Financial Counselor I; seeks to clearly explain to patients on outstanding balances and discussing payment options, while adhering to company policy. This position also collaborates closely with internal stakeholders including the Revenue Cycle Management, Contracting & Credentialing teams, Data Analytics, Payer Strategy, Financial Coordinators and Clinical teams. Location: Remote Schedule: Full time Monday - Friday 9am - 5:30pm EST Target Pay Range: starting at $26.00 Benefits: 3 Weeks PTO + 8.5 days of additional sick time + 8 paid holidays Paid parental leave 100% Employer Paid Medical, Dental, and Vision Insurance Employer Paid STD & LTD 401k $50 monthly Remote Work Stipend You can expect to:

Requirements

1-year of face-to-face or over-the-phone customer service in healthcare.
1-year of billing experience.
Knowledge of CPT and ICD-10 coding.
Knowledgeable of billing and coding regulatory guidelines.
Ability to communicate effectively with all stakeholders.
Consistent access to a private work environment with high-speed internet and professionally appropriate surroundings for frequent video conferencing and a workstation setup conducive to remote work needs.
This is a full-time (40hrs per week) remote position.

Responsibilities

Understands and stay informed of the latest billing guidelines for Medicare, Medicaid, MCOs, commercial insurance and self-pay, along with collections rules and guidelines.
Monitor unpaid balances and work with patients to help them understand amounts owed, insurance balances, payment plan options and collect payments accordingly
Handles escalated or complex patient accounts issues and discharges resolution.
Identify trends and work with the Team leaders to address the root cause.
Complete daily, weekly and monthly reports and conduct analysis where needed.
Maintain highest confidentiality; adheres to all HIPAA guidelines and regulations.
Regular and predictable attendance is required.
All other duties as assigned.