Financial Counselor

Marshall Health Network • Point Pleasant, WV

2d

About The Position

Responsible for initial contact and follow-up on private pay patient
accounts as well as verification of insurance on all inpatient admissions.

ESSENTIAL JOB FUNCTIONS:

The following is a summary of the major essential functions of this job.
The incumbent may perform other duties, both major and minor, that are not
mentioned below; and specific functions may change from time to time.

1. Discuss private pay account balances with patients.

1. Reviews self-pay admissions for accuracy.

1. Directly visits and discusses financial assistance availability to
   in-house patients.

1. Prepares financial assistance application forms and information for
   those patients who may be eligible.

1. Review and transfers accounts to collection agencies.

1. Demonstrates excellence in customer service skills.

1. Fosters an atmosphere of teamwork and collaboration.

1. Performs other duties that may be assigned by supervisor or Director
   of Patient Financial Services.

1. Complies with Corporate Policies, Departmental Policies and
   Procedures and Personnel Employee Handbook.

Requirements

• High school education or equivalent.
• One year of collection, telephone, computer and insurance experience related to the medical profession required

Nice To Haves

• Two years of collection, telephone, computer and insurance experience related to the medical profession preferred.

Responsibilities

• Discuss private pay account balances with patients.
• Reviews self-pay admissions for accuracy.
• Directly visits and discusses financial assistance availability to in-house patients.
• Prepares financial assistance application forms and information for those patients who may be eligible.
• Review and transfers accounts to collection agencies.
• Demonstrates excellence in customer service skills.
• Fosters an atmosphere of teamwork and collaboration.
• Performs other duties that may be assigned by supervisor or Director of Patient Financial Services.
• Complies with Corporate Policies, Departmental Policies and Procedures and Personnel Employee Handbook.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED