Financial Counselor-On Site-Rochester

Mayo Clinic • Rochester, MN

10d • Onsite

About The Position

This position is On-Site at the Rochester, MN campus. The Financial Counselor is responsible for promptly assisting patients with their financial clearance prior to, during, or after their treatment period. This position is responsible for obtaining and updating insurance, financial, and demographic information within the Epic environment. Courteously and professionally helps patients and/or their families understand and assist with options to cover their financial obligations including but not limited to: co-pays, deductibles, and co-insurance. In addition, the counselors may assist patients with Medicaid, Third Party eligibility and Charity Care applications and processing. Responsible for establishing payment plans and collecting true self-pay and self-pay residual balances as necessary. Responsible for assisting patients with ad-hoc financial issues as needed prior to, during and following their treatment at Mayo Clinic. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit’s performance expectations.

Requirements

• High School Diploma or GED and 2+ years of relevant experience required OR Bachelor’s degree required
• Ability to read and communicate effectively.
• Basic computer/keyboarding skills, intermediate mathematic competency.
• Good written and verbal communication skills.
• Knowledge of proper phone etiquette and phone handling skills.
• Position requires multiple years of experience in a health care setting involving customer service to become knowledgeable in practices involved in patient financial counseling and/or coordination of services related to insurance verification.
• Requires excellent verbal communication skills, and the ability to work in a complex environment with varying points of view.
• Must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail.
• Incumbent must be self-motivated, self-directed and highly organized who will promote a productive, collegial workplace and be a professional ambassador for Mayo Clinic.
• Ability to prioritize work and handle a variety of tasks simultaneously is necessary in this position.
• Belief in the mission and strong ethical conduct is essential.
• Must possess excellent interpersonal skills and have the ability to interact on a professional level with individuals from diverse backgrounds.
• This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position.

Nice To Haves

• Basic knowledge of self-pay collections, medical terminology, ICD10 knowledge, and a functional understanding of insurance is preferred.
• Knowledge of and experience using an Epic RC/EMR system is preferred.
• Healthcare Financial Management Association (HFMA) Certification Preferred.

Responsibilities

• Assisting patients with their financial clearance prior to, during, or after their treatment period.
• Obtaining and updating insurance, financial, and demographic information within the Epic environment.
• Helping patients and/or their families understand and assist with options to cover their financial obligations including but not limited to: co-pays, deductibles, and co-insurance.
• Assisting patients with Medicaid, Third Party eligibility and Charity Care applications and processing.
• Establishing payment plans and collecting true self-pay and self-pay residual balances as necessary.
• Assisting patients with ad-hoc financial issues as needed prior to, during and following their treatment at Mayo Clinic.
• Adhering to quality assurance guidelines as well as established productivity standards to support the work unit’s performance expectations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees