Financial Counselor I - Free-Standing Emergency Department - Pinellas Park - Part of Bayfront Hospital - St Petersburg

Orlando Health•Saint Petersburg, FL

3h•Onsite

About The Position

The Financial Counselor assists patients and their families with a host of services to ensure that the process of collecting payments is fully explained and is as comfortable as possible. Orlando Health Emergency Room - Pinellas Park, a service of Orlando Health Bayfront Hospital, serves the Pinellas Park residents with expert and compassionate care 24 hours a day, seven days a week. For severe trauma cases, immediate air transport is available to Orlando Health Bayfront Hospital, the only state-accredited Level II Adult Trauma Center in Pinellas County. The ER is staffed by board certified emergency medicine physicians and an expertly trained clinical team, offering a full range of diagnostic and treatment capabilities, including diagnostic imaging and laboratory services. This 11,400-square-foot facility features eight patient rooms and provides state-of-the-art services, technologies and care for all members of your family – from infants and children, to teens and adults. As part of Bayfront Hospital and the Orlando Health system of care, this free-standing emergency department combines the resources of a leading regional healthcare network with the personalized, community-focused care that has defined Bayfront Health for generations.

Requirements

High School or equivalent.
Must complete Patient Financial Services Orientation program and annual educational requirements.
Two (2) years’ experience in a financial, business office, or customer service environment required.
Proficient in Windows Microsoft Office-based products (Word, Excel, PowerPoint).
Typing proficiency.
One (1) year PC/Windows experience.

Responsibilities

Understands the importance Orlando Health places on providing exemplary customer service and performs job functions in a manner that helps meet the department customer service goals.
Demonstrates a positive and professional approach and communicates effectively with customers and team members at all times.
Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information
Contacts Primary Care or Admitting Physician to obtain authorizations, diagnosis, and procedure detail as necessary.
Explains necessary forms and obtains signatures from patient/guarantor.
Contacts appropriate payers, verifying benefits and obtaining necessary authorizations.
Explains insurance benefits and collects co-pays, deductibles and self-pay portions due.
Collects for related professional care when appropriate.
Documents authorization and benefit information in registration system.
Assembles patient record and obtains copies of relevant documents including insurance cards, photo identification cards and any advance directives.
Demonstrates a basic knowledge of third party reimbursement requirements and regulations.
Exhibits competency in the use of all registration systems, electronic verification tools and Web based resources.
Follows Patient Financial Services self-pay policies including completion of Guarantor Financial Statement Application, explanation of payment options and collections of monies due.
Follows Patient Financial Services policies related to cash handling.
Performs basic individual cashiering functions.
Collects and inventories patient valuables following policy guidelines.
Maintains basic understanding of the medical necessity screening process and appropriate systems.
Performs appropriate pre-registration functions including calling physician offices, insurance payers and the patient/guarantor, as necessary.
Maintains departmental logs for statistical reporting.
Consistently meets Quality Assurance standards set by Patient Access and the department.
Meets departmental goals regarding collections, productivity and customer service.
Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet departmental needs.
Meets federal, state and hospital requirements related to compliance issues.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Attends and participates in department staff meetings and attends other meetings as assigned.
Responsible for reviewing and adhering to all Patient Financial Services and departmental education initiatives.
Meets all corporate and Patient Financial Services annual recertification and education requirements.
Assists his/her manager in planning and organizing department activities.