Financial Counselor I

Medical University of South Carolina • Charleston, SC

7d

About The Position

The Financial Counselor is responsible for evaluating scheduled patient visits to identify and resolve funding/coverage with either assistance applying for Medicaid, disability, financial assistance, insurance coverage or resources identified revealing the ability to pay out of pocket for MUSC Health services; and provide patients copayments/deductible/deposit information to be paid prior to services rendered. Entity Medical University Hospital Authority (MUHA) Worker Type Employee Worker Sub-Type Regular Cost Center CC004164 SYS - Financial Services Pay Rate Type Hourly Pay Grade Health-19 Scheduled Weekly Hours 40 Work Shift Job Description Entity/Organization: MUHA Hours per week: 40 Scheduled Work Hours/Shift: Monday - Friday ; 8:00am - 5:00pm Pay Basis/FLSA: Hourly/Non-Exempt Job Summary/Purpose: The Financial Counselor is responsible for evaluating scheduled patient visits to identify and resolve funding/coverage with either assistance applying for Medicaid, disability, financial assistance, insurance coverage or resources identified revealing the ability to pay out of pocket for MUSC Health services; and provide patients copayments/deductible/deposit information to be paid prior to services rendered. Entity/Organization: MUSC Physicians (MUSCP) Hours per week: 40 Scheduled Work Hours/Shift: Monday - Friday ; 8:00am - 5:00pm Pay Basis/FLSA: Hourly/Non-Exempt Job Summary/Purpose: The Financial Counselor is responsible for evaluating scheduled patient visits to identify and resolve funding/coverage with either assistance applying for Medicaid, disability, financial assistance, insurance coverage or resources identified revealing the ability to pay out of pocket for MUSC Health services; and provide patients copayments/deductible/deposit information to be paid prior to services rendered.

Requirements

• High school diploma with two (2) years customer service/collections experience, or bachelor’s degree and one year customer service/collections experience.
• Knowledge of medical terminology, and knowledge/understanding of health insurance preferred
• Must be proficient in Microsoft Word and Excel, with knowledge of Epic preferred
• Must be punctual and dependable, and have excellent interpersonal and oral and written communication skills.
• Exhibit good organizational skills, strong initiative to be goal oriented.
• Establish and maintain effective relationships with necessary contacts
• Must have a sense of professionalism and continuously seeks self-improvement.
• Work independently with minimum supervision
• Excellent interpersonal, written and oral skills are required
• Ability to analyze, determine necessary steps to provide expected outcome and follow through with actions.

Nice To Haves

• Knowledge of medical terminology, and knowledge/understanding of health insurance preferred
• Must be proficient in Microsoft Word and Excel, with knowledge of Epic preferred

Responsibilities

• Function as an integral member of the health care team to reflect a culture of cooperation, enthusiasm and mutual respect.
• Assist scheduled patients to locate billable insurance coverage to include screening for potential Medicaid eligibility, SSA disability and/or charity applications; Notify patients of copayments/deductibles/deposits prior to services being rendered and collect when applicable; Provide estimations using the fee estimation tool in Epic; Assist to resolution with processing of Financial Assistance Program applications; Obtain and record accurate patient data; Assure compliant with all federal and state regulations to include informing patients about our programs (FAP, Cobra); Work closely with internal and external peers and communicate at a high level of professionalism; Interact with state workers and external partners to accomplish work efforts; Ensure that all patients are appropriately processed and worked for financial counseling; Ability to understand and interpret credit bureau data; Strong communication skills to include both formal and informal communication.
• To work accounts assigned to patient WQ’s in Epic, meeting departmental established expected metrics.
• Compliant with all MUSC Health Policies and Procedures
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees