Financial Counselor I (62860)

United Digestive•Atlanta, GA

12d•Onsite

About The Position

GENERAL SUMMARY OF DUTIES: Responsible for financially securing patient accounts for endoscopy and hospital procedures and office visits, including verifying benefits, managing referrals and authorizations, and notifying patients of financial responsibility. Responsible for answering internal FC phone line and returning internal FC voicemails. SUPERVISION RECEIVED: Reports to Financial Counselor Manager

Requirements

High School Diploma or GED required
3-5 years of insurance verification, prior authorization, and precertification experience in a medical setting, gastroenterology experience preferred.
Financial Counselor I must be computer literate, able to type 40 words per minute, and able to operate practice and Microsoft Office applications.
Excellent verbal and written skills and attention to detail.

Nice To Haves

Certified Financial Counselor, Certified Patient Account Representative, or similar a plus.

Responsibilities

Utilizes Greenway and Authorization Worklist to verify and thoroughly document benefits for endoscopy and hospital procedures and manages referrals/authorizations with an average of 23+ verifications per day.
Monitors status of pending accounts and notifies appropriate office and managerial staff in the event of a required postponement or cancellation.
Maintains an error rate of less than 2% of total volume worked for the previous 2 quarters.
Answers the internal FC phone line and assists employees with verification and billing issues
Utilizes Greenway and Authorization Worklist to verify and thoroughly document benefits for office visits and manages referrals/authorizations a minimum of 3 days prior to date of service.
Works with self-pay patients, patients with large outstanding balances, and patients with large time of service deposits to set up payment plans.
Assists Financial Counselor Representative with FC Patient Voicemail and returns patient phone calls in a timely manner.
Assists Financial Counselor Representative with OTH-FC Document Import folder.
Assists Financial Counselor Representative with FC Patient Portal tasks
Works inquires received through FC Patient Voicemail from self-pay patients, patients with large outstanding balances, and patients with large time of service deposits and assists said patients with setting up payment plans.
Completes special verification assignments, as assigned.
Calculates and notifies patients of payments, outstanding balances, and deposits due.
Collects, records, and updates patient demographic and insurance information according to the United Digestive, LLC documentation requirements
Accurately provides or counsels patients and/or relatives with pertinent information regarding payment for medical treatment or procedures
Has a strong knowledge and understanding of different insurance plans
Meets or exceeds quality and productivity standards
Answers emails and voicemails in a timely and efficient manner
Completes requests for information from other United Digestive, LLC staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts
Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information
Participates in staff meetings as directed
Participates in marketing activities as directed
Completes any other duties and/or special projects as assigned