Financial Clearance Call Center Rep-Remote
About The Position
The Financial Clearance Call Center Representative (FCCCR) is responsible for handling exception based pre-registration and registration activities for hospital inpatient admissions, outpatient, ED, and clinic visits. Work may include handling and resolving missing registration items via work queues, in basket messages, and phone calls. In addition, this position may handle and resolve authorization form recovery activities, and coverage and guarantor related issues for hospital inpatient, outpatient, clinic and emergency departments. The FCCCR will receive call transfers from Appointment Schedulers (Schegistrars), and will assist patients will financial questions related to appointments including but not limited to: charge estimates, preservice payments including co-pays, co-insurance and pre-service deposit amounts, as well as insurance and coverage information. The FCCCR may place outbound calls to patients, providers, insurance companies and other departments in an effort to resolve patient financial questions prior to or as follow up to patient appointments. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit’s performance expectations.
Responsibilities
- Handle exception based pre-registration and registration activities for hospital inpatient admissions, outpatient, ED, and clinic visits
- Handle and resolve missing registration items via work queues, in basket messages, and phone calls
- Handle and resolve authorization form recovery activities
- Handle and resolve coverage and guarantor related issues for hospital inpatient, outpatient, clinic and emergency departments
- Receive call transfers from Appointment Schedulers (Schegistrars)
- Assist patients with financial questions related to appointments including charge estimates, preservice payments (co-pays, co-insurance, pre-service deposit amounts), and insurance and coverage information
- Place outbound calls to patients, providers, insurance companies and other departments in an effort to resolve patient financial questions prior to or as follow up to patient appointments
- Adhere to quality assurance guidelines as well as established productivity standards
Benefits
- Competitive compensation
- Comprehensive benefit plans
- Continuing education and advancement opportunities
- Medical: Multiple plan options
- Dental: Delta Dental or reimbursement account for flexible coverage
- Vision: Affordable plan with national network
- Pre-Tax Savings: HSA and FSAs for eligible expenses
- Retirement: Competitive retirement package
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
