Financial Clearance Call Center Rep-Remote-Supplemental/PRN

Mayo Clinic•Rochester, MN

16h•Remote

About The Position

The Financial Clearance Call Center Representative (FCCCR) is responsible for handling exception-based pre-registration and registration activities for various hospital services including inpatient admissions, outpatient, ED, and clinic visits. This role involves resolving missing registration items through work queues, in-basket messages, and phone calls. Additionally, the FCCCR may handle authorization form recovery activities and resolve coverage and guarantor-related issues. The position involves receiving call transfers from Appointment Schedulers and assisting patients with financial questions such as charge estimates, preservice payments (co-pays, co-insurance, deposits), and insurance information. The FCCCR will also make outbound calls to patients, providers, insurance companies, and other departments to address patient financial questions before or after appointments. Adherence to quality assurance guidelines and established productivity standards is required.

Responsibilities

Handle exception based pre-registration and registration activities for hospital inpatient admissions, outpatient, ED, and clinic visits.
Handle and resolve missing registration items via work queues, in basket messages, and phone calls.
Handle and resolve authorization form recovery activities.
Handle and resolve coverage and guarantor related issues for hospital inpatient, outpatient, clinic and emergency departments.
Receive call transfers from Appointment Schedulers (Schegistrars).
Assist patients with financial questions related to appointments including but not limited to: charge estimates, preservice payments including co-pays, co-insurance and pre-service deposit amounts, as well as insurance and coverage information.
Place outbound calls to patients, providers, insurance companies and other departments in an effort to resolve patient financial questions prior to or as follow up to patient appointments.
Adhere to quality assurance guidelines.
Adhere to established productivity standards to support the work unit’s performance expectations.