Financial Center Leader 1

Hancock Whitney Bank•River Ridge, LA

21h•Onsite

About The Position

The Financial Center Leader 1 is responsible for the comprehensive management and leadership of one or more financial centers. This includes hiring, training, developing, and motivating a high-performing, client-focused team, conducting performance reviews, and fostering a culture of service excellence. The role drives financial center sales and service performance through strategic planning, managing existing client relationships, and developing new consumer and small business relationships up to $1M annual revenue. Key responsibilities also involve leading external outreach initiatives, promoting digital and self-service channels, and ensuring operational efficiency and compliance with all bank policies, procedures, and regulatory requirements. The leader is also tasked with upholding the bank’s risk management culture, including fraud mitigation and loss prevention, and analyzing financial performance metrics to identify areas for improvement.

Requirements

High School Diploma or GED required.
Minimum of 2 years Banking/Financial Services experience required.
Minimum of 1 year previous success in sales as an individual contributor or manager required.
Excellent communication, client service, and interpersonal skills.
Strong analytical skills, including P&L and financial statement interpretation.
Ability to manage competing priorities and lead under pressure in a dynamic retail banking environment.
Adaptability, flexibility, and willingness to work financial center hours, including weekends and some evenings.
Ability to travel as needed to perform essential job functions.
Ability to work under stress and meet deadlines.

Nice To Haves

Bachelor’s degree preferred.
1 year in supervisory/management experience preferred.

Responsibilities

Hire, train, develop, and motivate associates across one or more financial centers, fostering a high-performing, client-focused team.
Conduct performance reviews, provide coaching and counseling, and build succession-ready talent.
Promote a culture of service excellence and consistently deliver an exceptional Client experience.
Set strategic objectives for centers and associates, monitor performance, and drive results through structured coaching and performance management.
Drive financial center sales and service performance using a consultative approach and strategic sales planning.
Oversee management of existing client relationships and the development of new consumer and small business relationships (up to $1M annual revenue).
Lead external outreach initiatives, including calls, in-person meetings, seminars, and events, to expand client base and deepen relationships.
Promote and implement digital and self-service channels to enhance client convenience and engagement.
Ensure financial centers operate efficiently and comply with all bank policies, procedures, and regulatory requirements.
Lead staffing, scheduling, and operational planning to meet changing business and client needs.
Uphold the bank’s risk management culture, including fraud mitigation, loss prevention, and regulatory compliance.
Analyze branch P&L, financial performance, and operational metrics to identify opportunities for improvement.