Financial Center Client Service Representative

Bank of America Corporation•Santa Rosa, CA

52d•Onsite

About The Position

This job is responsible for providing a positive client experience that leads to improved client satisfaction. Key responsibilities include processing transactions accurately and efficiently in a challenging environment while simultaneously creating interest in solutions and services that meet the client needs. This is not a sales position; however, job expectations include ensuring clients are quickly connected to the appropriate teammate to execute against the Life Priorities Strategy and educating clients on conducting simple transactions through self-service technologies.

Requirements

Active Listening
Adaptability
Attention to Detail
Collaboration
Customer and Client Focus
Client Experience Branding
Client Solutions Advisory
Conflict Management
Referral Identification
Relationship Building
Account Management
Business Acumen
Business Development
Critical Thinking
Emotional Intelligence
Spanish Language Preferred
High School Diploma / GED / Secondary School or equivalent
FDIC will always be included, add any other regulated background check components required for the specified job code posted

Responsibilities

Executes the bank's risk culture and strives for operational excellence
Drives the client experience
Grows business knowledge and network by partnering with experts in small business, lending, and investments
Educates clients on conducting simple transactions through self-service technologies

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