Financial Care Agent

Piedmont Healthcare•Augusta, GA

About The Position

Experience the advantages of real career change Join Piedmont to move your career in the right direction. Stay for the diverse teams you’ll love, a shared purpose, and schedule flexibility that frees you to live for what matters both in and outside of work. You’ll feel valued, motivated to be your best, and recognized for your contributions to exceptional patient outcomes. Piedmont leaders are in your corner, invested in your success. Our wellness programs and comprehensive total benefits and rewards meet your needs today and help you plan for the future. Serves as front-line support for Patient Financial Care within Piedmont. The incumbent is responsible for handling and resolving in-person, telephonic or digital customer inquiries and/or concerns by providing patients/guarantors from both hospitals and physician practices with a consistent and seamless experience. The incumbent is also responsible for following up on and collecting pre-service, at-service or outstanding guarantor balances when required. Will provide information on estimated cost of services, verify coverage, secure authorization, make appointments, and explain insurance benefits and information on financial resources to patients/guarantors.

Requirements

H.S. Diploma or General Education Degree (GED) Required
2 years of healthcare revenue cycle experience Required

Nice To Haves

Bachelor’s Degree Preferred
5 years of healthcare Revenue Cycle experience with a focus in Financial Counseling is desired Preferred
Certification with Healthcare Financial Management Association Preferred
Certified Revenue Cycle Representative Preferred

Responsibilities

Serves as front-line support for Patient Financial Care within Piedmont.
Responsible for handling and resolving in-person, telephonic or digital customer inquiries and/or concerns by providing patients/guarantors from both hospitals and physician practices with a consistent and seamless experience.
Responsible for following up on and collecting pre-service, at-service or outstanding guarantor balances when required.
Will provide information on estimated cost of services, verify coverage, secure authorization, make appointments, and explain insurance benefits and information on financial resources to patients/guarantors.