Financial Business Analyst - Hybrid in New York, New York

NTT DATA • New York, NY

21h • $24 - $26 • Hybrid

About The Position

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Financial Business Analyst - Hybrid in New York, New York to join our team in New York, New York (US-NY), United States (US).
Prior to Applying, Please Read.
You must be a US Citizen or Green card holder as it is a requirmenet for this role. You must be willing to work a Hybrid schedule (3 days in the office, 2 days remotely) in New York, New York at the client’s location. And while this is a fulltime position, please know, this role will be paid aligned to a 35 hours/week + fulltime benefits. Please know by applying , you are acknowledging to this all, thank you in advance.
Role Responsibilities and Objectives:

We are looking to hire a Business Administration Representative who will be responsible for data registration of customer’s signup to cash management products or related banking services for one of our prominent Financial Industry Banking end-clients.

Register customer data into proprietary system in a timely manner
Conduct set up in systems and handle inquiries from customers mainly by email communication
Obtain sufficient knowledge regarding SMBC’s cash management products and services
Manage customer entries into our billing database for the purpose of generating invoices
Collaborate with our back-office operations, Deposit & Clearing, and Investigations departments for wire transfer issues and inquiries
Work together and problem solve along with our Product team to assist in resolving issues
Develop strong knowledge of internal policies and procedures in order to effectively execute processes
Keep close communication with the Client Service team on daily tasks and progress
Answer and address customer inquiries related to our cash management products, in cooperation with the Client Service team

Requirements

• 2+ years customer service experience, preferably in banking/financial services industry
• Must have Microsoft Tools Experience (Word, Excel, powerpoint, Etc)
• 1+ years Data-entry experience

Nice To Haves

• Bilingual Japanese language is not must, but will be highly appreciated
• Ability to use time efficiently and effectively and remain customer service oriented while handling numerous registrations throughout the day
• Ability to effectively multi-task a broad range of activities, tasks, and outcomes
• Proactively follow-up on open items and work that needs to be advanced forward
• Ability to clearly communicate verbally and in writing across various communication settings and styles
• Builds constructive and effective relationships with internal and external parties, using diplomacy, respect, and tact
• Ability to anticipate customer’s needs
• Ability to quickly learn internal policies and procedures, think independently and suggest solutions

Responsibilities

• Register customer data into proprietary system in a timely manner
• Conduct set up in systems and handle inquiries from customers mainly by email communication
• Obtain sufficient knowledge regarding SMBC’s cash management products and services
• Manage customer entries into our billing database for the purpose of generating invoices
• Collaborate with our back-office operations, Deposit & Clearing, and Investigations departments for wire transfer issues and inquiries
• Work together and problem solve along with our Product team to assist in resolving issues
• Develop strong knowledge of internal policies and procedures in order to effectively execute processes
• Keep close communication with the Client Service team on daily tasks and progress
• Answer and address customer inquiries related to our cash management products, in cooperation with the Client Service team

Benefits

• This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees