Financial Application Support & Servicing Specialist.

Boost•Silver Spring, MD

1d•$75,000 - $95,000•Hybrid

About The Position

BOOST LLC is a dynamic management consulting firm that offers an array of government-compliant back-office solutions to support our teaming partners within the GovCon space. Our consultants are experts in the areas of Accounting, Contracts, Human Resources, Recruiting & Sourcing, and Strategic Pricing and our passion is to guide and propel our partners towards success within this competitive sector. About Dynaxys Dynaxys provides comprehensive technology and business solutions tailored for government and enterprise needs. Our expertise spans accounting, loan servicing, property management, case management, and data analytics, including AI-driven insights. We specialize in engineering complex business process automation, modernizing legacy systems, developing enterprise software, and ensuring security and compliance with federal standards. Additionally, we offer private cloud hosting, cybersecurity consulting, and operations and maintenance services, all backed by certified professionals and industry best practices. Position Summary BOOST is collaborating with Dynaxys to find a Financial Application Support & Servicing Specialist . This blended role combines helpdesk application support expertise with the precision of mortgage loan servicing and property management for a custom financial software environment. The specialist will be responsible for ensuring the smooth operation and support of proprietary loan management systems while directly managing post-origination mortgage accounts, ensuring compliance, and providing exceptional user and borrower support. This role will also support the Accounting staff with coverage for various daily accounting tasks in accounts payable/receivable , bank reconciliations , general ledger maintenance, and supporting month-end/year-end close processes, and assisting with financial reporting for management decisions.

Requirements

Communication Skills: Excellent interpersonal skills with verbal and written communication to clearly explain technical issues to non-technical users and communicate effectively with borrowers, development teams, and management.
Customer Service Orientation: Patience and a service-oriented mindset to assist users who may be frustrated by the software issues.
Attention to Detail: High accuracy required for data entry, financial processing, and documentation to maintain compliance and financial health.
Problem-Solving Abilities: The capacity to tackle unique and often complex issues that may lack standard, predefined solutions.
Industry Knowledge: Understanding of mortgage products, servicing systems, property management systems, and basic accounting principles.
Technical Proficiency: A strong understanding of the specific financial software applications along with experience using helpdesk tools (e.g., Jira, ServiceNow).
Adaptability: The ability to adapt to changes, as custom software is frequently updated or iterated upon based on business needs.
Bachelors degree in Business, Accounting, Finance or a related field is required.
Requires a minimum of one (1) to three (3) years of general office customer support experience.
Ability to operate independently in a remote environment

Nice To Haves

Knowledge of the mortgage loan servicing and/or property management industry is a plus.
Knowledge of Microsoft Power BI reporting tools is a plus.
Knowledge of BI Reporting Tools and creating AdHoc reports preferred.

Responsibilities

Financial Application Support: Act as the primary point of contact for end-users experiencing issues with proprietary software application, offering human support to help them understand how to use the system or solve problems.
Diagnose and resolve complex software problems which may require in-depth analysis, utilize ticket software tools like Jira or ServiceNow to prioritize and manage tickets, and collaborate with in-house development teams to report defects and test fixes or new features.
Customer & Borrower Support: Provide excellent customer service, assisting both internal users with application issues and external borrowers with inquiries.
Mortgage Loan Servicing: Manage day-to-day post-origination account tasks including processing payments, managing escrow accounts (taxes/insurance), handling payoffs, and updating borrower records.
Troubleshooting and Issue Management: Utilize strong problem-solving abilities to tackle unique and complex issues, whether they relate to loan processing errors or software application defects.
Document major incidents and support resolution efforts across different teams.
Documentation and Knowledge Management: Create and maintain detailed knowledge base articles, standard operating procedures (SOPs), and user guides for the custom software and servicing processes to aid in swift resolution of future support requests.
Accounting Support: Record, verify, and manage daily financial activities including payables (AP), receivables (AR), and process disbursements.
Reconcile bank statements, general ledger accounts, and identify discrepancies.
Maintain and provide documentation and respond to inquiries during audits.
Month End Closing Support: Assist with timely closing procedures, reconciliations, and client reports.
Ensure strict adherence to company policies, federal regulations, basic accounting principles, and service level agreements (SLAs).
Assist with internal reporting and audit support as required.