Financial and Office Assistant
About The Position
We are a well-established and growing home care company in Ashland, Virginia seeking a highly organized, customer-focused Financial & Office Assistant to join our team. This is a dynamic, hands-on role at the heart of our operations — supporting our CFO, assisting families and caregivers, and ensuring the financial and administrative functions of the office run smoothly and accurately. If you enjoy variety in your day, thrive in a service-oriented environment, and take pride in keeping financial details accurate and organized, we would love to meet you. Why This Role Matters In home care, details matter — from accurate caregiver payroll reconciliation to timely client invoicing and compassionate communication with families. In this role, you are often the first voice our clients and caregivers hear and a key partner to our CFO in maintaining financial integrity and exceptional customer service. The Ideal Candidate You are dependable, detail-oriented, and calm under pressure. You enjoy balancing numbers and helping people. You take initiative, follow through on tasks, and understand the importance of accuracy in a home care environment. You are comfortable working both independently and as part of a collaborative team. If youre ready to be an essential part of a company that provides compassionate care while maintaining strong financial integrity, we encourage you to apply. Join us in supporting families — and strengthening the heart of our operations.
Requirements
- Ability to quickly learn and navigate AxisCare
- Strong understanding of high-volume service operations
- Excellent interpersonal and phone communication skills
- Highly organized with strong attention to detail
- Proficiency in Microsoft Office and Google Workspace
- Ability to manage multiple priorities and remain professional under pressure
- Comfortable handling sensitive conversations with empathy and professionalism
Nice To Haves
- Experience with QuickBooks and Accounts Payable preferred
Responsibilities
- Update and maintain client billing information
- Reconcile caregiver hours and adjust time records in AxisCare
- Support time, mileage, and expense verification
- Assist with invoice adjustments and finalization
- Print, mail, and email weekly invoices
- Respond to billing and payment inquiries promptly and professionally
- Perform collections activities (calls, emails, letters)
- Enter Accounts Payable into QuickBooks and process payments
- Maintain vendor database, W-9s, and 1099 status
- Prepare financial documentation for month-, quarter-, and year-end closings
- Serve as first point of contact for incoming calls
- Assist clients and families with AxisCare -related questions
- Manage and process Long-Term Care paperwork
- Request and process VA authorizations
- Conduct caregiver/client introductions
- Support scheduling and general office operations as needed
- Participate in weekly staff meetings
- Support on-call rotation (scheduled evenings/weekends)
- Maintain HIPAA compliance
- Monitor and order office supplies
- Supervise caregivers assigned to in-office tasks
- Assist with marketing and ad hoc projects, including requesting Google reviews
Benefits
- Stable hours (35–40 per week) in a growing company
- A supportive leadership team
- Meaningful work serving seniors and families in our community
- A team-oriented culture where your contributions truly matter
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
