Financial Aid Services Specialist

Saint Mary's College (IN)•Notre Dame, IN

34d

About The Position

The Financial Aid Services Specialist has the first responsibility for welcoming visitors to the Office of Financial Aid, answering general department phone calls and emails, and coordinating the financial aid application and process flow, manages office supplies, and supervises the financial aid student employees. The Financial Aid Services Specialist will monitor the aid application and awarding processing flow and communicates with current and prospective students and parents regarding the aid application process, status of aid processing, next steps required and understanding aid information. This position is the main contact in the Office of Financial Aid for student employment questions from campus supervisors. The Financial Aid Services Specialist trains and supervises the office's student employees, and will run reports, generates emails and mails appropriate correspondence, including letters such as Missing Pieces letter, SAP letters, special mailing, etc The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities and requirements.

Requirements

Graduation from high school or an equivalent combination of education and experience.
At least two years of prior experience of a qualifying nature.
The ability to type at a rate of 60 wpm.
One-year prior experience in using a personal computer.
One-year prior experience working with spreadsheets, databases, mail merges, report generation.
Excellent communication and customer service skills, both verbal and written.
The ability to organize and prioritize a variety of competing job responsibilities.
Comfort in talking to individuals about their personal financial issues while maintaining the guidelines of FERPA privacy.
The ability to project a positive public image.

Nice To Haves

Prior working experience in financial aid or an understanding of financial aid principles.

Responsibilities

Welcoming visitors to the Office of Financial Aid
Answering general department phone calls and emails
Coordinating the financial aid application and process flow
Managing office supplies
Supervising the financial aid student employees
Monitoring the aid application and awarding processing flow
Communicating with current and prospective students and parents regarding the aid application process, status of aid processing, next steps required and understanding aid information
Serving as the main contact in the Office of Financial Aid for student employment questions from campus supervisors
Training and supervising the office's student employees
Running reports
Generating emails and mails appropriate correspondence, including letters such as Missing Pieces letter, SAP letters, special mailing, etc