Financial Aid Counselor (3 positions)

Kent State University•Kent, OH

35d•$34,000 - $37,000•Onsite

About The Position

To advise students and/or parents on financial aid options; to administer specific financial aid programs. Reports to Assistant Director, Student Financial Aid.

Requirements

Bachelor's degree in a relevant field; Master's degree preferred; three months experience in student financial aid, customer service, or a relevant field.
Personal computer applications
Written, verbal and interpersonal communication
Providing excellent customer service while complying with confidentiality laws and university policies
Organization and time management
Attention to detail
Utilizing computer applications, i.e., Microsoft Office

Nice To Haves

Knowledge of Banner INB system
Skill in utilizing Microsoft Excel
Knowledge of general financial aid guidelines regarding loans, scholarships, grants, and federal work-study

Responsibilities

Counsel students, parents, University departments, and outside agencies on the federal, state, and Institutional financial aid application process.
Conduct presentations to clarify federal, state, and University regulations regarding the financial aid process.
Evaluate and determine appropriate action for invalid or incomplete student financial aid applications.
Determine award packages; award aid; recalculate and adjust aid; delete federal, state, and/or Institutional aid.
Oversee various financial aid programs (e.g. direct loans, minority benefits, scholarship coordination, grant processing, University scholarships, special circumstances, federal work study, etc.).
May supervise students and/or provide functional guidance of support staff or other employees who work on a project or assignment on a temporary or intermittent basis.
Serve on university committees.
Perform related duties as assigned.

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