Financial Aid Counselor

Chaminade University of Honolulu • Honolulu, HI

32d

About The Position

The Financial Aid Counselor assists the Financial Aid Director and Associate Director in evaluating, approving, and awarding financial aid to students in accordance with federal, state, and university regulations, policies, and operating guidelines. The Financial Aid Counselor is also responsible for assessing the financial needs of students and advising students and parents regarding financial aid options, processes, and requirements.

Requirements

• Bachelor's Degree
• Customer service experience in a professional environment
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Skill in the use of personal computers and related software applications.
• Ability to communicate effectively, both orally, in writing, and over the phone.
• Ability to verify and assess student eligibility for financial aid.
• Ability to analyze and solve problems.
• Ability to conduct Interviews.
• Ability to make evaluative judgments.
• Organizing and coordinating skills.
• Knowledge of or ability to quickly learn relevant federal and state laws, regulations, and policies concerning the provision of financial aid to students.
• Knowledge of financial aid policies, procedures, and eligibility requirements.

Nice To Haves

• Two (2) years of customer service experience

Responsibilities

• Analyzes and evaluates the financial viability of students and families, and provides advice and counsel regarding available financial aid opportunities, eligibility requirements, and the application process.
• Reviews and assesses eligibility of applications for financial aid; exercises professional judgment to determine whether adjustments should be made due to unique circumstances.
• Reviews for accuracy and provides signature approval/disapproval of loan applications, promissory notes, and other financial documents.
• Conducts orientations, informational workshops, and entrance and exit interviews, both on and off campus, to students, parents, and other interested parties in accordance with university, state, federal, and other agency guidelines.
• Responds to inquiries and researches, and resolves problems related to transactions handled by the unit.
• Provides information, in person, on the telephone, and through email, to students, prospective students, and families regarding student financial aid, account balance, and registration status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Number of Employees: 1,001-5,000 employees