Financial Aid Counselor

Indiana Wesleyan University•Marion, IA

21d•Hybrid

About The Position

Serves Indiana Wesleyan University’s National & Global and Wesley Seminary student populations in either the Marion or Indianapolis North financial aid office locations. Helps students navigate through federal, state, and institutional student aid application processes. Determines eligibility and awards federal, state, and institutional student financial aid. Communicates financial aid information and concepts to students and colleagues while respecting student privacy and security.

Requirements

According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.
Bachelor’s degree or equivalent transferable work experience and skills
Demonstrated ability to work effectively with individuals from diverse communities and cultures
Proficiency-level experience with office management software, enterprise software, and various web-based communication and informational systems
Proven ability to effectively convey technical information in a call center environment, through email correspondence, and through in-person interactions
Knowledge of federal, state, and institutional student financial aid administration
Comfortable working in a technology environment and a coordinated call center office setting
Attention to detail and accuracy
Understanding and application of complex student aid requirements and concepts
Capacity to work independently and within a team environment
Effective oral and written communication skills
Ability to keep sensitive information secure and private
Sound problem solving and analytical skills

Nice To Haves

Fluency in Spanish as a second language desired

Responsibilities

Works closely with students to establish student financial aid eligibility and maintains a thorough understanding of need analysis and student financial aid eligibility requirements
Develops and finalizes student financial aid award packages in a timely and accurate manner consistent with Indiana Wesleyan University awarding policies and procedures and in conjunction with federal and state regulations
Counsels students in-person, by phone, or by email on rights and responsibilities regarding receipt of student financial aid and promotes financial literacy with professionalism and a customer service orientation; answer questions regarding maximizing aid eligibility and explains and advises regarding available and beneficial options and required actions
Completes review for verification and other general aid eligibility processes
Analyzes complex situations and resolves problems, understands and anticipates customer service needs with regard to student funding options
Maintains practical current knowledge of statutory and regulatory requirements regarding student financial aid, other aid agencies, and the university and applies this knowledge accurately to student financial aid packages
Works well both independently and within a team; possesses and models good communication and relational skills; works cooperatively with others
Uses tact, diplomacy, sensitivity, and good judgment in dealing with all customers and relates well to a diverse student population
May require some evening work and occasional travel; represents the office in outreach events as needed
A university-issued laptop computer is provided to enable the ability to work remotely as required and/or permitted by supervisor and when it enhances office productivity; manages remote work options/requirements responsibly
Serves as back-up for other financial aid counselor and support staff functions; other duties as assigned