Financial Aid Counselor, Scholarships

Kent State University•Kent, OH

49d•$34,000 - $37,000•Hybrid

About The Position

To advise students and/or parents on financial aid options; to administer specific financial aid programs. Reports to Assistant Director, Student Financial Aid. The financial aid position is in the Scholarship Office.

Requirements

Bachelor's degree in a relevant field
three months of experience in student financial aid, customer service, or a relevant field.
Personal computer applications
Experience in Banner and Scholarship Enterprise Platform (ex. ScholarshipUniverse)
Written, verbal and interpersonal communication
Providing excellent customer service while complying with confidentiality laws and university policies
Organization and time management
Attention to detail
Utilizing computer applications, i.e., Microsoft Office

Responsibilities

Counsel students, parents, University departments, and outside agencies on the federal, state, and Institutional financial aid application process.
Conduct presentations to clarify federal, state, and University regulations regarding the financial aid process.
Evaluate and determine appropriate action for invalid or incomplete student financial aid applications.
Determine award packages; award aid; recalculate and adjust aid; delete federal, state, and/or Institutional aid.
Maintain accurate and up-to-date reports, records, and procedures related to all daily tasks, programs, and job duties, ensuring consistency and efficiency in operations.
Communicate effectively with students and collaborate with departments across Enrollment Management- including Admissions and Financial, Billing and Enrollment Center- regarding student accounts and scholarship-related inquiries.
Provide support to administrators and staff utilizing ScholarshipUniverse, assisting with navigation, troubleshooting, and best practices to optimize the student scholarship experience.
Ensure all scholarship processes comply with federal, state, institutional, and donor regulations, maintaining the highest standards of integrity and accountability.
Prepare and analyze detailed reports on scholarship awards, fund utilization, and related metrics to support data-driven-making and continuous program improvement.
Oversee various financial aid programs (e.g. direct loans, minority benefits, scholarship coordination, grant processing, University scholarships, special circumstances, federal work study, etc.).
May supervise students and/or provide functional guidance of support staff or other employees who work on a project or assignment on a temporary or intermittent basis.
Serve on university committees.
Perform related duties as assigned.