Financial Aid Counselor I
About The Position
Temple University’s Office of Enrollment Management is looking for a Financial Aid Counselor Position Summary: Reporting to the Director, Student Financial Services, the Financial Aid Counselor processes financial aid information and provides advising to prospective/current students and their families in a fast-paced team environment while complying with federal and state regulations as well as university policies. The Financial Aid Counselor also assists in the administration of federal, state, and institutional student aid programs for a diverse population of traditional and non-traditional students. The counselor will process and award financial aid in compliance with federal, state, and institutional regulations. Additional responsibilities include, but are not limited to, analyzing data and assisting with professional judgments in consultation with the direct supervisor, and meeting with students and their families to provide financial aid and student account statement counseling. Performs other related duties as assigned. This position is temporarily assigned a hybrid work arrangement (on-campus and remote), the duration of this arrangement is at the discretion of Temple University and the hiring department. This position requires a background check and Child Abuse Certifications prior to the commencement of service.
Requirements
- Bachelor’s degree and one year of related experience.
- Demonstrated experience delivering accurate and courteous information in a fast-paced and demanding customer service environment.
- Strong interpersonal and customer service skills, with the ability to work effectively and respectfully with a diverse population of students, families, faculty, and staff.
- Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines in a fast-paced environment.
- Strong written and verbal communication skills, including the ability to explain complex financial aid information clearly and patiently.
- Ability to accurately counsel students and families regarding financial aid eligibility, funding options, and the impact on student accounts and payment processes.
- Ability to manage a high volume of inquiries via email, phone, video, and in-person appointments.
- Comfort handling sensitive and confidential information, with demonstrated ability to maintain privacy and comply with FERPA.
- Ability to interpret and apply federal, state, and institutional financial aid regulations and policies consistently and accurately.
- Knowledge of federal Title IV and state financial aid programs, or the ability to quickly learn and apply this information through training.
- Demonstrated ability to use sound judgment and make appropriate decisions within established policies and procedures.
- Proficiency with computer systems and Microsoft Office Suite, and willingness to learn student information and financial aid systems.
- Ability to work both independently and collaboratively as part of a team, following guidance from senior staff as appropriate.
- Ability to develop and maintain effective professional working relationships across multiple levels of the institution.
- Ability to work effectively with individuals who have varying levels of technical proficiency; multilingual skills are a plus.
- Ability to participate in cross-functional student service and recruitment initiatives, including events such as Open House and Experience Temple Days.
- Ability to work overtime/extended hours (when necessary)
- Ability to work nights, weekends, and early mornings (when necessary)
Nice To Haves
- Experience working in a financial aid office or in an Enrollment Management setting.
- Experience with Ellucian Banner Financial Aid module, Ellucian CampusLogic, COD, NSLDS, ELM resource, FAA Access and AES/PHEAA systems.
- Prior experience in higher education, student services, customer service, or administrative support.
- Familiarity with FAFSA or financial aid terminology.
- Experience working with diverse student populations.
Responsibilities
- processes financial aid information
- provides advising to prospective/current students and their families
- assists in the administration of federal, state, and institutional student aid programs
- process and award financial aid in compliance with federal, state, and institutional regulations
- analyzing data and assisting with professional judgments in consultation with the direct supervisor
- meeting with students and their families to provide financial aid and student account statement counseling
Benefits
- Full medical, dental, vision coverage
- Paid time off
- 11 Paid Holidays
- Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREE
- A generous retirement plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
