Financial Aid Coordinator

University of Pikeville • Pikeville, KY

4d • Onsite

About The Position

The Office of Financial Aid is seeking a Financial Aid Coordinator to assist in providing and managing financial aid to the student of the University of Pikeville.

Requirements

• High school diploma is required.
• Must be able to multi-task and maintain good customer service skills
• Expected to maintain confidentiality and professionalism.
• Proficiency with Microsoft Office products is highly recommended.
• Exceptional decision making, critical thinking, and problem-solving skills.
• Ability to adapt to stressful, changing work situations and responsibilities.
• Excellent communication skills and ability to speak to a group of people about financial aid related material.
• Some office hours outside of 8-5 may be required.
• Cannot be in default with Federal Student Loans.
• Bachelor’s degree is preferred or a minimum of 3-5 years’ experience in higher education or related field.

Nice To Haves

• Experience with Ellucian is preferred.
• Knowledge in higher education, student accounts and financial aid is preferred.

Responsibilities

• Assist students with the FAFSA, entrance, promissory notes, and other processes needed to complete award processing.
• Review FAFSAs and follow up with student/parent to correct issues.
• Process corrections/updates on FAFSA and Department of Education systems.
• Assist with undergraduate awarding, packaging and disbursement process.
• Document collection and review of special conditions applications.
• Meet with students/parents to review and understand the elements of their financial aid package.
• Discuss funding options for families (parent loans, private loans, payment plans, etc.).
• Should attend at least one training per year and as many online trainings as time will allow to stay on top of regulations.
• Process R2T4 for students withdrawing from the university.
• Assist with keeping the policy and procedure manual up to date.
• Assist with keeping publications and website up to date.
• Some reconciliation tasks for student aid programs will be necessary.
• Other duties as assigned.

Benefits

• UPIKE offers a competitive benefits package including medical, dental, vision, and life insurance, telemedicine, long term disability, tuition waivers, a 403(b)-retirement plan, and HSA, FSA, & dependent care accounts.
• UPIKE also offers a generous holiday schedule and paid leave program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED