Financial Aid Coordinator I

University of Central Florida • Orlando, FL

9d • $18 - $20

About The Position

Office of Student Financial Assistance: The Office of Student Financial Assistance, a unit within Student Success and Well-Being (SSWB), is dedicated to supporting UCF's mission and goals through the efficient delivery of student aid. The Office provides UCF students with a comprehensive offering of financial assistance options to support student success and the attainment of a university degree. The Opportunity: UCF's Office of Student Financial Assistance is seeking a Financial Aid Coordinator I to join our team! The Financial Aid Coordinator is oversees the Federal Work-Study program, TEACH Grant program and concurrent nursing program.

Requirements

• Bachelor's degree and 0+ years of relevant experience or Master’s Degree and 0+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
• All applicants must be authorized to work for any U.S. employer.
• Position requires a valid Class E driver’s license.

Nice To Haves

• Experience working in administrative or student-facing roles within higher education or similar environments.
• Skilled in providing guidance and advising students on financial processes.
• Understanding of basic financial aid program requirements and processes.
• Strong customer service skills with a focus on communication, problem-solving, and positive experiences.
• Basic computer proficiency, including accurate and efficient typing skills and proficient in Microsoft Excel for data entry, organization, and reporting.
• Ability to build and maintain effective professional relationships across teams and levels.
• Proven ability to communicate clearly and professionally with stakeholders at all levels, including faculty, staff, and students.
• Strong critical thinking and problem-solving skills, including the ability to assess situations, evaluate alternatives, and apply logic to develop thoughtful, effective solutions.

Responsibilities

• Responsible for monitoring and implementation of the Federal Work-Study program, the Federal Teach Program and, policies and procedures to ensure compliance.
• Act as a liaison between university departments and organizations that have students working under the Federal Work Study program and the Office of Student Financial Assistance, Human Resources, as well as a mediator between the students and the supervisors.
• Understand, interpret, and effectively apply federal regulations regarding administration of federal student financial aid programs.
• Follow established fiscal budget limits for financial aid award programs to prevent overspending.
• Efficiently organize, make decisions, prioritize multiple tasks, meet deadlines, and work independently and as a team player, within a highly computerized environment and with frequent daily interruptions.
• Maintain files accurately, on paper and in software programs.
• Advise and counsel students and parents regarding the financial aid process.
• Analyze and evaluate students' financial needs.
• Advise on the availability and sources of financial assistance including PELL Grant, Campus-based aid, Stafford Loan, scholarships, and other programs.
• Explain to students the policies, processes, and regulations pertaining to financial aid and all aid programs.
• Attend professional workshops, meetings, and training sessions to ensure adequate professional development and keep abreast of current rules and regulations.
• Provide training for areas of responsibility, as well as feedback on ways to improve program efficiency and effectiveness.
• Assist with special projects and/or programs as needed.
• Perform other appropriate duties as assigned.

Benefits

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees