Financial Aid Assistant
About The Position
Black Hills State University is seeking a dynamic and motivated professional to join our Student Financial Aid Office as a Financial Aid Assistant. This role is vital to our Enrollment Management team and will be based at our Spearfish Campus. The Financial Aid Assistant supports the daily operations of the Financial Aid Office by providing administrative, clerical, and customer service assistance to students, families, and campus partners. This position plays a key role in ensuring the timely and accurate processing of financial aid documents, maintaining compliance with institutional, state, and federal regulations, and promoting a positive and supportive student experience.
Requirements
- Bachelor's degree or equivalent experience.
Nice To Haves
- 1-3 years of general office experience with financial aid experience preferred.
Responsibilities
- Provide excellent front-line customer service to students, parents, and staff via phone, email, and in-person interactions.
- Assist with collecting, reviewing, and processing financial aid forms and documentation.
- Enter and maintain data in the financial aid management system with accuracy and attention to detail.
- Support communication campaigns and outreach efforts related to financial aid applications, deadlines, and eligibility requirements.
- Coordinate with other campus departments to resolve student questions and ensure smooth service delivery.
- Help monitor file completeness and compliance with federal, state, and institutional policies.
- Perform general clerical tasks such as scanning, filing, and organizing student records.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
Benefits
- Black Hills State University offers a wide range of benefits including medical, dental, and flexible benefits, retirement plans, compensation packages, paid holidays, and vacation leave. Employees also have access to internal and state-sponsored training as well as reduced tuition for state-supported courses at all State of South Dakota academic institutions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Educational Services
Number of Employees
51-100 employees
