Financial Aid Advisor (on-site)
About The Position
Are you passionate about helping students navigate their financial future and making a real impact on their educational journey? We are seeking a Financial Aid Advisor for our Exton, PA campus — a key, student-facing role within our Financial Aid department. This is an excellent entry-level opportunity for individuals who are detail-oriented, compassionate, fast learners, and able to thrive in a fast-paced, customer-focused environment. Recent college graduates with strong learning agility and candidates from customer service, hospitality, financial services and retail/restaurant leadership are encouraged to apply. No prior financial aid experience required — full paid training is provided. What We Offer: $19 - $22/hr, based on experience Paid Training Tuition Waiver: Tuition waiver for you AND eligible dependents (UTI and Concorde programs) Paid Time Off: Vacation, Sick, Flexible PTO, and Holiday pay Retirement Matching Paid Parental Leave: 4 weeks of paid for birthing and non-birthing parents Insurance Coverage: Competitive medical, dental, and vision plans Pet Insurance: through ASPCA Health Plan Enrollment: Begins the first of the month after one full month of employment
Requirements
- Education: High School Diploma or GED required; some college coursework preferred
- Experience: at least 2 years customer service; at least 1 year in Financial Aid ideal
- Title IV programs: some knowledge preferred
- Strong customer service and communication skills (phone-based role)
- Ability to de-escalate challenging conversations with professionalism
- High attention to detail and strong organizational habits
- Comfort discussing finances and sensitive personal information
- Proficiency in Microsoft Word, Excel, and SharePoint
Responsibilities
- Guide the Way: Support students through every step of the financial aid process, ensuring they have everything they need to succeed.
- Deliver Excellence: Provide exceptional service with compassion, clarity, and efficiency, helping students overcome any financial hurdles.
- Solve Problems: Identify and address barriers to starting or continuing school with creative and effective solutions.
- Educate and Empower: Explain federal aid, FAFSA, scholarships, and more to help students make informed financial decisions.
- Collaborate for Success: Work closely with Admissions, Student Services, and other teams to enhance student satisfaction and success.
Benefits
- $19 - $22/hr, based on experience
- Paid Training
- Tuition Waiver: Tuition waiver for you AND eligible dependents (UTI and Concorde programs)
- Paid Time Off: Vacation, Sick, Flexible PTO, and Holiday pay
- Retirement Matching
- Paid Parental Leave: 4 weeks of paid for birthing and non-birthing parents
- Insurance Coverage: Competitive medical, dental, and vision plans
- Pet Insurance: through ASPCA
- Health Plan Enrollment: Begins the first of the month after one full month of employment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
