Financial Aid Advisor - on campus

Universal Technical Institute • Exton, PA

19h • $19 - $22 • Onsite

About The Position

Are you passionate about helping students navigate their financial future and making a real impact on their educational journey? We are seeking a Financial Aid Advisor for our Exton, PA campus — a key, student-facing role within our Financial Aid department. This is an excellent entry-level opportunity for individuals who are detail-oriented, compassionate, fast learners , and able to thrive in a fast-paced, customer-focused environment . Recent college graduates with strong learning agility and candidates from customer service, hospitality, financial services and retail/restaurant leadership are encouraged to apply. No prior financial aid experience required — full paid training is provided. What We Offer: $19 - $22/hr, based on experience Paid Training Tuition Waiver : Tuition waiver for you AND eligible dependents (UTI and Concorde programs) Paid Time Off : Vacation, Sick, Flexible PTO, and Holiday pay Retirement Matching Paid Parental Leave : 4 weeks of paid for birthing and non-birthing parents Insurance Coverage : Competitive medical, dental, and vision plans Pet Insurance : through ASPCA Health Plan Enrollment : Begins the first of the month after one full month of employment

Requirements

• Education: High School Diploma or GED required
• Experience: at least 2 years customer service
• Skills: Strong customer service and communication skills (phone-based role)
• Ability to de-escalate challenging conversations with professionalism
• High attention to detail and strong organizational habits
• Comfort discussing finances and sensitive personal information
• Proficiency in Microsoft Word, Excel, and SharePoint

Nice To Haves

• some college coursework preferred
• at least 1 year in Financial Aid ideal
• Title IV programs: some knowledge preferred

Responsibilities

• Guide the Way: Support students through every step of the financial aid process, ensuring they have everything they need to succeed.
• Deliver Excellence: Provide exceptional service with compassion, clarity, and efficiency, helping students overcome any financial hurdles .
• Solve Problems: Identify and address barriers to starting or continuing school with creative and effective solutions.
• Educate and Empower: Explain federal aid, FAFSA, scholarships, and more to help students make informed financial decisions.
• Collaborate for Success: Work closely with Admissions, Student Services, and other teams to enhance student satisfaction and success.

Benefits

• $19 - $22/hr, based on experience
• Paid Training
• Tuition Waiver : Tuition waiver for you AND eligible dependents (UTI and Concorde programs)
• Paid Time Off : Vacation, Sick, Flexible PTO, and Holiday pay
• Retirement Matching
• Paid Parental Leave : 4 weeks of paid for birthing and non-birthing parents
• Insurance Coverage : Competitive medical, dental, and vision plans
• Pet Insurance : through ASPCA
• Health Plan Enrollment : Begins the first of the month after one full month of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED