Financial Aid Advisor II

Iowa State University•Ames, IA

37d

About The Position

Join our team as a Financial Aid Advisor II and make a meaningful impact on students' lives! In this role, you will guide students and their families through the financial aid process, offering clear and accurate information on applications, awards, scholarships, and eligibility requirements. Your expertise will support compliance with federal, state, and institutional regulations while assisting with the processing and management of aid programs. As a Financial Aid Advisor, you will deliver exceptional customer service, ensure timely awarding of funds, and contribute to key enrollment goals. You will work closely with a variety of stakeholders-including federal and state agencies, high school counselors, and financial institutions-while advising students on financial planning, student loan indebtedness, aid programs, and university billing. This deadline-driven position requires strong attention to detail, creativity, and the ability to manage multiple priorities. If you bring excellent problem-solving and communication skills and want to be part of a student-centric environment, this role is a great fit for you.

Requirements

Bachelor's degree and 2 years of related experience
Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Nice To Haves

Experience with financial aid management systems (e.g., PeopleSoft, Ellucian, Workday Student, or other student information systems).
Knowledge of federal and state financial aid regulations, with experience working with programs such as FAFSA, FISAP, IPEDS, and state grant programs.
Prior experience providing advising, counseling, or customer service in a higher education setting.
Data analysis skills, including the ability to interpret reports, reconcile funds, and identify discrepancies.
Experience presenting or facilitating workshops/outreach for students, families, or campus/community partners.

Responsibilities

Determine student financial aid eligibility and adjust aid packages.
Apply professional judgment for disbursement holds, overrides, and eligibility exceptions.
Administer and support state and federal financial aid programs.
Review and analyze daily reports to identify discrepancies and take corrective action.
Manage funds disbursement, reconciliation of state aid, and resolution of conflicting information.
Maintain accurate documentation and audit trails for all aid-related actions.
Advise students and families on financial aid processes, eligibility, and resources.
Provide customer service coverage and assist with escalated student issues.
Utilize and update financial aid systems for accurate processing and reporting.
Interpret and apply federal, state, and institutional regulations to ensure compliance.
Support and guide staff and student employees with advising and processing questions.
Assist with training new staff or Financial Aid Advisor I employees in key processes.
Prepare and deliver financial aid outreach presentations and materials.
Coordinate events and collaborate with campus partners to enhance student experience.
Participate in audits, process improvements, and professional development activities.