Financial Aid Advisor II

Texas A&M•Galveston, TX

22h•$4,125•Onsite

About The Position

Scholarships & Financial Aid is seeking a Financial Aid Advisor II to counsel and provide information on federal, state and institutional scholarships, financial aid & military education benefits for currently enrolled and prospective Galveston students. We're looking for a passionate, critical thinking, and driven individual who has a student first mindset to assist and advise students on available aid to finance their education. The successful candidate provides great customer service, has the ability to meet deadlines, succeeds in a fast pace environment, and maintains a high level of accuracy and professionalism. The Financial Aid Advisor II will learn to advise current and prospective students and their families both in one-on-one and group settings.

Requirements

Bachelor’s degree or an equivalent combination of education and experience.
One year in financial aid, scholarships, student employment, student veteran's services or related experience.
Must comply with Texas A&M System Policy 07.02 Texas Higher Education Fair Lending Practices.
Must be in good standing on all Federal Student Loans. The U.S. Dept. of Education will not grant access to student loan data for any individual who is in default status. Access to such information is a necessity for this position. Must be able to rectify default status within three months of employment. Good standing must be maintained for continued employment.
Ability to meet deadlines and maintain a high level of accuracy, professionalism, and customer service.
Working knowledge of Microsoft Office software.
Ability to work individually or as a team in a dynamic organization.
Good interpersonal communication skills.
Must be literate in the English language and able to comprehend, give and follow both written and verbal instructions.
Ability to organize and make decisions.
Ability to work well under pressure.
Ability to use tact, diplomacy, and judgment in dealing with all customers.
Attention to detail.
Ability to multitask and work cooperatively with others.

Nice To Haves

Two or more years in student financial aid or advising experience at a college level.
Management and supervisory skills.
Comfortable working independently while engaging with team members in different locations.
Some professional experience in a higher education setting.
Professional experience in a role related to student advising, recruitment, counseling or student affairs.
Background in general office conditions with much time spent in contact with students.
Demonstrated written communication skills.
Knowledge of Systems A, B and C.
Excellent customer service skills.
Knowledge of current versions of Microsoft products, including Windows and Office.
Knowledge of Financial Aid or Student Information Systems.
Bilingual in Spanish.
Ability to develop and make presentations.
Knowledge and experience in an enrollment management area focusing on outreach and/or retention.
Certified Financial Advisor or Accredited Financial Counselor.

Responsibilities

Advising Uses discretion and independent judgment to advice and counsel students, parents, and/or prospective students in solving their educational financial problems through scholarships, loans, grants, employment and financial counseling.
Responds to questions and counseling needs in-person and by written, phone, and email from currently enrolled students, prospective students and parents.
Assists outreach staff with prospective students and in their transition to current TAMU students.
Performs reviews for professional judgment of student files, making adjustments as needed.
Reviews Satisfactory Academic Progress appeals and makes decisions regarding the validity of these appeals.
Serves as occasional scheduled Phone Queue agent and assists with coverage of front counter in the main reception area of department greets visitors, answer inquiries regarding federal financial aid forms, records, procedures, and policies.
Assists with conducting on and off-campus presentations, seminars, and/or workshops for students and possibly for professional development training.
May work at resource tables as requested by groups from TAMU, prospective student groups, and others.
Provides loan and indebtedness counseling to students on an individual and group basis.
Serves as financial aid counselor as well as walk-in counselor as needed.
Awards, revises and/or approves the awarding of financial aid through the specific controls of program policy and guidelines.
Makes adjustments if necessary for compliance issues and submits the corrections through automated correction process or submits through FAA Access.
Uses discretion to respond to varied questions that may require researching and consolidating data regarding financial aid, scholarships, and specialized programs.
Performs other duties as assigned Financial Aid Knowledge & Team Support Provides assistance and guidance to other financial aid staff to ensure that processing activities adhere to established policies and procedures.
Assists in developing and revising financial aid consumer information material, publications and brochures for currently enrolled students, prospective students and their parents, colleges, departments and university use.
Participates in and may lead departmental work groups.
Interprets and maintains knowledge of current federal, state, and institutional policies, procedures, and regulations pertaining to financial aid, student employment, and scholarships.
Knows how outreach and early awareness staff interact with CS staff and transition students from prospective to currently enrolled TAMU students.
Attends departmental and other trainings.
Reviews complex rules, regulations procedures and policies relating to financial aid, scholarships, and customer service, and recommend revisions to university or departmental policies and procedures and assists in informing and/or training other staff.
May work with state, regional, or national committees concerning new, changed, or deleted regulations and impacts to financial aid offices and students.
Conducts on- and off-campus financial aid presentations, seminars, and/or workshops for students and possibly for professional development training.
Represents TAMUG at resource tables as requested by groups from TAMUG, prospective student groups, and others.
Plans and executes special events for specific audiences and in support of departmental initiatives.
Assists in the transition of students from prospective to currently enrolled students.
Participates in and may lead departmental work groups.
Assists in planning and execution of events for specific audiences and in support of departmental initiatives (e.g. financial aid awareness programs, Aggieland Saturday, outreach efforts).
Attends local, state, and national workshops, and conferences, host and present at various workshops.
May participate in committees for industry organizations or within the University.
Conducts seminar and gives presentations to include classroom and/or professional level for profession and others.
Assists in developing and presenting training seminars on pertinent topics and procedures within team area of expertise.
Uses discretion to respond to varied questions that may require researching and consolidating data regarding financial aid, scholarships, and specialized programs.

Benefits

Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts , and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
12- 15 days of annual paid holidays
Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
Automatic enrollment in the Teacher Retirement System of Texas
Health and Wellness: Free exercise programs and release time
Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more
Educational release time and tuition assistance for completing a degree while a Texas A&M employee
Living Well, a program at Texas A&M that has been built by employees, for employees

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