Finance Sr Manager
About The Position
Senior Finance Manager – Operations & Fraud Business Partnering (Transformation) Role Overview Citizens Financial Group is seeking a Senior Finance Manager to serve as a lead finance business partner within the Operations organization , with primary coverage of the Fraud function and a broader mandate to support enterprise Operations transformation initiatives . This role will partner closely with senior Operations, Fraud, Risk, and Technology leaders to provide strategic financial leadership, rigorous decision support, and value realization oversight across large-scale transformation efforts. The Senior Finance Manager will act as a trusted advisor, helping shape operating model changes, technology investments, and efficiency initiatives that drive sustainable performance improvement across Operations.
Requirements
- Bachelor’s degree in Finance, Accounting, Economics, or related field; MBA, CPA, or CFA strongly preferred.
- 10+ years of progressive experience in Finance, FP&A, or strategic finance roles, with deep financial services experience .
- Demonstrated experience supporting or leading large-scale operations or enterprise transformation initiatives .
- Proven ability to partner with senior Operations, Risk, and Technology leaders and influence outcomes in a matrixed environment.
- Strong understanding of financial institution operations , including fraud, servicing, or risk functions.
- Advanced analytical and financial modeling skills with the ability to simplify complex trade-offs.
- Exceptional communication and executive presence, including experience presenting to senior leadership forums.
- Strong judgment, resilience, and comfort navigating ambiguity and change.
Nice To Haves
- MBA, CPA, or CFA strongly preferred.
Responsibilities
- Serve as a senior finance advisor to leaders across the Operations organization, with primary responsibility for Fraud and shared accountability for enterprise Operations initiatives.
- Lead financial planning, forecasting, and outlook processes for fraud-related expenses, headcount, and loss impacts, while supporting broader Operations financial priorities.
- Provide strategic insight on operational performance, cost efficiency, fraud losses, and risk trade-offs , linking financial outcomes to customer and business impact.
- Play a key role in advancing the Operations transformation agenda , partnering with Operations, Fraud, Risk, and Technology leaders to:
- Evaluate and prioritize transformation initiatives across Operations
- Support technology modernization, automation, and process redesign efforts
- Assess operating model, sourcing, and workforce strategy changes
- Develop and evaluate business cases, investment proposals, and multi-year transformation roadmaps , including scenario analysis and benefits realization tracking.
- Establish clear financial success metrics and governance frameworks to monitor transformation progress and value delivery.
- Deliver executive-level reporting and storytelling that clearly articulates financial performance, risks, and transformation outcomes.
- Identify opportunities to optimize spend, improve productivity, and enhance controls across Operations while maintaining strong risk management.
- Ensure adherence to financial policies, internal controls, and regulatory expectations.
- Lead, coach, and develop finance talent; promote a culture of accountability, collaboration, and continuous improvement.
- Contribute to Finance leadership priorities, including process standardization, capability building, and enterprise initiatives.
Benefits
- We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.
- Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States.
- For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .
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What This Job Offers
Job Type
Full-time
Career Level
Senior
