Finance Rep-Revenue Cycle-Remote

Mayo Clinic • Rochester, MN

1d • Remote

About The Position

This position involves collecting, reviewing, discussing, and documenting demographic, insurance, and financial information with patients and payers for Mayo Clinic Arizona, Jacksonville, and Rochester Revenue Cycles. The role is responsible for managing and collecting Mayo Clinic Account Receivables using automated systems and revenue cycle processes. The individual will respond to and resolve various account, billing, and payment issues from patients and customers, adhering to approved guidelines and policies for patient and payer interactions. It requires making independent decisions that involve individual and/or team analysis, reasoning, and problem-solving. The Finance Rep must interpret, apply, and communicate Mayo Clinic policies regarding medical and financial aspects of patient care to ensure optimal reimbursement for both the patient and Mayo Clinic. Accurate documentation of interactions and interpretation of others' documentation are crucial. Excellent customer service skills and the ability to negotiate payment reimbursement from patients and third-party payers, through phone calls or face-to-face interactions, are essential. This position is eligible for and/or may require telework from an off-site location after an adequate training period and demonstrated ability to meet required metrics.

Requirements

• HS Diploma or equivalent and a minimum of 4 years of relevant experience in finance, collections, customer service, insurance and/or health care environment OR A bachelor's degree.
• Excellent verbal and written communication skills.
• Customer-focused, service-oriented.
• Demonstrated skills in teambuilding, communication, decision-making, problem-solving, interaction, coping and versatility.
• Fluent in English.
• Keyboarding experience.

Nice To Haves

• Bachelor degree in business or health care field.
• Strong background in accounts receivable, including experience with the collection of aged accounts, understanding of invoicing, and managing credit balances.
• Ability to efficiently navigate multiple websites and systems simultaneously.
• Knowledge of personal computer applications such as Windows, Microsoft Word and Excel, medical terminology, CPT and ICD-10 coding, Order Communication System and patient accounting system.
• Multi-linguistic skills and cross-cultural experiences.
• NAHAM Certified Healthcare Access Associate (CHAA) certification.
• Experience as a Financial Representative.
• Healthcare Financial Management Association (HFMA) Certification.

Responsibilities

• Collect, review, discuss, and document demographic, insurance, and financial information with patients and payers for Mayo Clinic Arizona, Jacksonville and Rochester Revenue Cycles.
• Manage and collect Mayo Clinic Account Receivables through the use of automated systems and revenue cycle processes.
• Respond to and resolve a variety of account, billing and payment issues from patients and customers.
• Follow approved guidelines and policies regarding routine patient and payer interactions.
• Make independent decisions that require individual and/or team analysis, reasoning, and problem solving.
• Interpret, apply and communicate Mayo Clinic policies regarding medical and financial aspects of patient care to assure optimal reimbursement for both the patient and Mayo Clinic.
• Accurately document interactions and interpret interactions documented by others.
• Negotiate payment reimbursement from patients and third party payers, via incoming and outgoing phone calls or face to face interactions.
• Strengthen customer relationships with hospitals and accounts payable departments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees