Finance Manager

Southern Mountain Adventures LLC•Greeneville, TN

About The Position

Grow the Finance department’s gross profits in accordance with the expectations set forth by leadership while maintaining excellent customer satisfaction and team culture.

Requirements

Language Skills to include the ability to prepare, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to use computer software programs to complete daily tasks.
Reasoning Ability to define problems, collect data, establish facts and draw valid conclusions. Making judgments in emergencies. Making decisions on facts and on judgements.
Work Experience Requirements 2 to 10 years related experience and or training.
Regular attendance during normal scheduled store hours including the ability to work 9+ hours per day and the ability to work weekends.
Frequent standing, walking and sitting
The ability to work in a high stress environment and the ability to work under tight deadlines which may require longer/later hours as needed.
The ability to continually engage and interact with others, including clients and employees throughout the work day via various methods of communications including phone and computer usage.
Occasional lifting of up to 35 lbs
Occasional pushing of up to 100+ lbs
Occasional exposure to changes in temperature and humidity
Frequent working with and around others
Occasional work around mechanical parts
Occasional exposure to hazardous chemicals
Occasional work around moving objects, (including dogs and other service animals)
Noise level is low to high

Responsibilities

Manage finance business policies and procedures to ensure company and legal standards are met
Achieve agreed-upon finance and insurance sales, penetration and profitability goals.
In partnership with the Sales Manager use the mission statement and core values to manage, develop and sustain a high level of team member performance and morale that result in a fulfilling and productive work environment
Actively grow yourself and grow sales people as future F&I leaders. Assist with specialty training as requested.
Be an example of living the mission and core values.
Continually learn and apply new selling skills, strategies and techniques as needed to meet the needs of the department.
Hold yourself, your peers and your team to the highest level of accountability with cleanliness, organization, and safety standards.
Using our core values: proactively and successfully hire, train, coach and retain all department team members.
Understand and reinforce the Mountain Motorsports mission statement. Greatly exceed expectations. We do the unexpected, we achieve excellence through teamwork and we constantly improve.
Be able to recite and teach effectively
Continually learn and apply new selling skills, strategies and techniques on a daily, monthly and yearly basis.
Complete OEM training within timelines set by the company.
Maintain a high level of product, market and industry knowledge.
Assist in the creation and maintenance of a culture that allows staff to ask questions and expect detailed answers.
Actively grow yourself as the next Sales Manager, sales people as future F&I leaders and assist with specialty training as requested
Assist in proactively and consistently recruiting strong talent to counteract natural attrition.
Turnover quality candidates to other departments if you do not have current openings.
Manage team member appearance in accordance with employee manual and MMS brand.
Maintain an ethical environment among team members that is always beyond reproach by following our finance guidelines.
Effectively communicate and collaborate with other departments.
Come to all meetings fully prepared.
Act in a way that clearly exemplifies the mission and values of MMS.
Maintained continued personal and professional development by completing all MMS required reading.
Effectively have crucial conversations that lead to growth and development.
Effectively utilize the finance and insurance sales process to sell products to all customers.
Effectively work with other employees, departments and/or locations to give the customer a seamless experience in ways that promote teamwork and store profitability.
Ensure all department objectives and goals are met in alignment with company standards and performance plans.
Maintain department alignment with company chargeback % standards.
Productively and tactfully sell the best solutions/products for both the customer and the dealership with approaches to sell that builds customer confidence and knowledge in their purchase.
Minimum $1000.00 per unit after chargebacks in backend profit
Maintain at or above the minimum penetration percentages for products sold
Maintain alignment with company chargeback 7% standard
Effectively use the menu selling process.
Successfully train the sales team members how to identify customers willing to convert from cash and customers not willing to convert from cash. Maximize cash sales.
Ensure that a process is in place and followed with sales staff to turn over clients with outside finance sources in order to capture finance products prior to cashier checks being issued
Ensure the accurate and timely processing of all required documents in ways that meet all legal, regulatory and company guidelines / values.
Responsible for deal compliance. All red flag, OFAC, privacy laws and any/all other regulations required by law or MMS.
Maintain compliance with dealer agreements, lender agreements and company guidelines and policies.
Ensure compliance with payment handling procedures
Ensure the accurate and timely processing and EVO input of all required paperwork in ways that meet all legal, regulatory and company guidelines / values.
Follow up daily on all of the deals waiting on stipulations or approvals.
Ensure deals are submitted for funding in a timely manner. 24 hours excluding days off.
Ensure all documentation required by banks and/or MMS are complete at the time of the deal to eliminate all funding delays.
Ensure deals funded by banks within 5 days and notify GM and Accounting of status via email daily
Return client calls and/or emails within the same business day
Review F&I Chargeback a/r weekly
Maintain the sales log accurately, daily
Be able to functionally back up the Sales Manager in his/her absence.
Understand how to structure and submit sales deals
Effectively use all digital systems per company policies.
Effectively and accurately use EVO to build deals per company policies.
Regular, scheduled. predictable attendance is required during store hours to process deals, assist the sales manager and help manage and train the team.
Direct and maintain exceptionally above average cleanliness of the property/store including but not limited to: trash, floors, parking areas, bathrooms, doors, windows and window sills.