Payroll (ERP) Software Support & QA

Focus School Software•Saint Petersburg, FL

1d•Remote

About The Position

Focus School Software is a fast-growing Enterprise Resource Management company. We thrive on creating some of the most innovative features on the market today, helping educators to meet their evolving needs in classrooms, district management, state reporting compliance, and other facets of student-centered education and technology. Currently, Focus is looking for energetic, creative, and experienced candidates who can help us succeed in our mission to serve an increasing number of districts across the nation. We keep our clients’ needs at the forefront of everything we do. As a company who understands the hard work of today’s educators, Focus looks for employees who share our values towards education. Focus is looking to expand our team by adding an ERP Support & QA to the Tier 1 Technical Support / QA team. The ideal candidate should be well versed in accounting and client support.

Requirements

Experience in a similar position within education or a software technology-related industry
Fund accounting knowledge.
Knowledge of employee processing, compensation, and benefits.
Demonstrate solid character, integrity, and share our small business ethics
Makes attention to fine details a personal priority

Nice To Haves

Background in educational setting strongly preferred; knowledge of school district processes and operations

Responsibilities

Learn Focus' product, processes and assist in supporting Focus product as needed
Serve as liaison in respect to answering questions, concerns, and requests from the Finance staff in Focus customers
Provide ERP accounting support through Zendesk ticketing system, email, and / or calls
Escalation of tickets to the appropriate department, as well as consistent follow-up with the client
Communicate with Tier 1 Support Manager / Director of Support on outstanding district issues
Communicate directly with QA / Automation Engineering Manager on open issues
Test changes in functionality / the system for Quality Assurance
Assist the sales team in answering questions about system functionality for the purpose of new proposals
Ability to foresee, maintain and meet deadlines to ensure testing is completed in a timely manner