Finance Counselor - Admissions & Registration

Denver Health • Denver, CO

6d • $20 - $29 • Onsite

About The Position

We are recruiting for a motivated Finance Counselor - Admissions & Registration to join our team! We are here for life’s journey. Where is your life journey taking you? Being the heartbeat of Denver means our heart reflects something bigger than ourselves, something that connects us all: Humanity in action, Triumph in hardship, Transformation in health. Department Admissions & Registration Scvs Job Summary Under general supervision, protects the financial standing of the hospital by making financial arrangements for patients without insurance or with inadequate insurance coverage. Collects required deposits from patients and guardians. Assists patients in obtaining financial sponsorship from outside agencies and charitable programs when financial need is indicated. Coordinates acceptable payment plans with Patient Accounting and Physician Billing

Requirements

• No High School Diploma and/or No GED required
• Typically, two years in a hospital/medical office setting preferred
• Relevant experience in a customer-service business, with the ability to relate to a diverse patient population
• Knowledge of PC applications (Windows) with an emphasis on Excel and/or healthcare applications.
• Ability to complete 25 wpm typing.
• Ability to prioritize and perform a multitude of duties is required.
• Excellent telephone skills and critical analytical thinking skills, with an emphasis on customer service.

Nice To Haves

• Bilingual skills are preferred.

Responsibilities

• Interviews self pay and discount program patients to determine financial ability. (15%)
• Interacts with patients regarding problem situations such as legal action, motor vehicle related accounts, identity questions, insurance coverage and prior bad debt accounts. (15%)
• Negotiates payment arrangements and follow-up collections. (15%)
• Collects co-payments, point-of-service payments and other payments, issue receipts and balances cash drawers. (15%)
• Generates financial assessment reports for Patient Access Director. (15%)
• Provides customer service to patients and co-workers. (5%)
• Documents or updates patient demographic information. (5%)
• Gathers statistical data. (5%)
• Counsels patients who cannot pay and/or refers to appropriate agency for assistance. (5%)
• Reviews prior outstanding balances and collects co-pays and deposits (5%)
• Promotes positive interpersonal (customer) relationships with fellow employees, physicians, patients and visitors. Treats these individuals with courtesy, dignity, empathy and respect; consistently displays courteous and respectful verbal and non-verbal communications. (0%)
• Adheres to, complies with and demonstrates support for the mission and values of Denver Health. Supports and adheres to the Denver Health Dozen. (0%)
• Ensures confidentiality of patient information by creating and maintaining a secure and trusting environment by not sharing information learned on the job, except when necessary in the performance of the job responsibilities or to improve a patient’s care. (0%)
• Has regular and predictable attendance. (0%)

Benefits

• Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans
• Free RTD EcoPass (public transportation)
• On-site employee fitness center and wellness classes
• Childcare discount programs & exclusive perks on large brands, travel, and more
• Tuition reimbursement & assistance
• Education & development opportunities including career pathways and coaching
• Professional clinical advancement program & shared governance
• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED