Finance Assistant

Live Nation Entertainment • Manchester, NH

2d

About The Position

To investigate and provide efficient responses to customer support queries whist communicating with various departments within the company. Managing and supporting with other finance related tasks, to help provide a better customer experience and brand confidence. This role does not require previous Finance experience but is a great opportunity for someone with knowledge of Ticketmaster systems to learn and implement new skills by working very closely with the Finance team.

Requirements

• Customer Service Experience
• Experience using Microsoft packages including but not limited to outlook, word and excel.
• Experience using Ticketmaster systems, PCI.
• Demonstrate strong technical skills and the ability to understand end to end processes.
• Strong verbal and written communication skills.
• Excellent time management and organisational skills and the ability to react to changes requiring reprioritisation of workload.
• Ability to analyse data, solve problems, provide timely solutions.
• Maintains positive working relationships and promotes a positive and friendly culture.
• Ability to work under pressure to meet targets and deadlines.
• Display a high level of focus and demonstrate a strong attention to detail.
• Understand the importance of both internal and external customers
• Demonstrate flexibility

Responsibilities

• Managing the Finance Queries inbox to investigate/respond to Customer Support queries
• Reaching out to internal/external teams to obtain information to handle queries
• Compiling the daily out of balance account report, reducing entries by balancing accounts or by requesting that the relevant departments do so.
• Supporting with handling refund bounce backs
• Finance reporting
• Supporting with Ticketmaster and Ticketweb bank transfer process
• Generating VAT receipts
• Working with various departments to resolve payment issues
• Picking up tasks assigned by Client Support Team Manager / Finance Supervisor
• Providing support on Client Support tasks during busy periods
• Providing cover for the Finance Supervisor
• Making recommendations to improve current processes more efficient and effective.

Benefits

• generous vacation
• healthcare
• retirement benefits
• student loan repayment
• tuition reimbursement
• six months of paid caregiver leave for new parents including fostering
• perks like Roadie Babies helping new parents care for their babies on work trips
• access to free live events through our exclusive employee ticketing program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees