Field Training Officer

Crisis Center of Tampa Bay

About The Position

The Crisis Center of Tampa Bay brings help, hope, and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, and emotional or situational problems. The Field Training Officer (FTO) is first and foremost an Emergency Medical Technician (EMT) and supports this mission by responding to all assigned calls in the most appropriate and efficient manner, providing the highest standards of patient care, while providing a safe and hazard-free environment. In addition to field duties as an EMT, the FTO serves as a mentor, role model and educator to all field personnel and serves as the primary field trainer, supporting the Training and Quality Assurance Coordinator, Field Operations Supervisor, and TransCare leadership team.

Requirements

Minimum of six (6) months of documented experience as an EMT
Currently employed as an EMT in good standing with TransCare
High School Diploma or equivalent
Must be 18 years of age to meet auto insurance requirements and remain insurable throughout the duration of employment with an acceptable driving history
Possess current Florida EMT certification
Possess current Florida Driver's license with acceptable driving history
Possess current AHA CPR Certification at the BLS Provider level, with willingness to become an AHA CPR Instructor as dictated by the needs of the service
Maintain Hillsborough County Public Vehicle Driver License (PVDL)
Successful completion and current FEMA ICS 100, 200 and 700A and Baker Act Training
Successful completion and current Emergency Vehicle Operators (EVOC) training and test
Successful completion and current Field Training Officer (FTO) training within 30 days of promotion
Knowledge of Florida Chapter 401
Knowledge of HIPAA requirements as it relates to patient confidentiality
Knowledge of the Baker Act as it relates to TransCare
Knowledge of EMS radio system
Knowledge and compliance of Crisis Center policies and procedures, with the ability to explain through communication with staff.
Possess superior verbal and written communication skills with the ability to effectively communicate with patients, community partners, clients, peers, and management
Knowledge of Mental Health First Aid and stress response and methods to ensure personal well-being
Ability to act effectively in emergency and stressful situations
Knowledge of body substance isolation; understands basic medical-legal principles
Ability to physically restrain violent psychiatric patients
Ability to lift a stretcher, with and without a patient, using proper body mechanics to minimize chance of injury
Ability to understand and apply applicable policies and procedures
Ability to determine work priorities and insure proper completion of work assignments
Ability to remain objective, discrete and exercise common sense at all times.
Ability to utilize problem solving techniques
Ability to work independently
Ability to establish and maintain effective working relationships with others
Ability to wear and maintain uniform
Unimpaired Mobility: Must be able to respond quickly to ambulance calls, must be able to climb stairs and other structures, must be able to work in close and dangerous environments including streets & highways, and must be able to carry heavy equipment and patients.
Physical Abilities: Must be able to perform strenuous physical requirements, including without limitation, lifting, and moving of heavy equipment and patients in a variety of environmental and dangerous conditions, perform CPR and other lifesaving maneuvers, load, and unload stretchers with and without patients, and all other duties within the scope of an EMT.
Fine Motor Skills: Must be able to perform required medical skills and techniques, including without limitation, bandaging, splinting, c-collar application, scoop/backboard application, administration of medications, and all duties within the scope of an EMT.
Vision: Must have correctable vision that permits the safe operation of emergency vehicles, the reading of gauges, fine print and figures associated with emergent medical care and treatment; and color acuity to differentiate varying colors that may be necessary in providing emergency care and treatment.
Hearing: Must be able to hear sufficiently to obtain information provided by patients, family members, bystanders, medical professionals, and other emergency personnel; and adequate hearing necessary to provide emergency care and treatment in active, distracting environments.
Speech: Must be able to speak and enunciate clearly and at a level audible to others in loud conditions. Must be able to verbally communicate in stressful and distracting environments with patients, family members, medical professionals, and other emergency personnel.

Responsibilities

Provides exceptional customer service and patient care as the first point of contact with the Crisis Center of Tampa Bay by safely transporting patients with medical, physical, emotional, or developmental disabilities in a safe, courteous, and professional manner.
Identifies opportunities and elevates recommendations to enhance performance, staff development, operational processes, and efficiency, leading to empowered/engaged employees and increased profitability of TransCare.
Participates in the performance quality improvement (PQI) processes and uses data to improve services and outcomes.
Trains, mentors, and evaluates probationary EMTs and EMT Apprentices; provides regular feedback to the Field Operations Supervisor and Training and Quality Assurance Manager regarding training progression to ensure successful transition of competent EMTs prior to the completion of the 90-day introductory period.
Completes daily end-of-shift progress reports for probationary EMTs via Ninthbrain.
Attends and assists with new hire orientation, training, and testing; evaluates and assists in developing and implementing new or revised training programs.
Participates in the QA process on a weekly basis.
Completes QA workload for assigned team and assists other teams with QA workload, as needed.
Serves as a mentor, role model, and educational resource for EMTs at all stages of EMT employment.
Provides quality patient care utilizing a thorough knowledge of protocols for all medical situations.
Assesses, treats, and transports patients with appropriate techniques, resources and equipment while maintaining the highest standard of patient care.
Assists and secures passengers as required.
Maintain radio communication with the Systems Status Controller and responds to calls in an expedited manner; follows predetermined route and/or daily manifest.
Ensures operational excellence by meeting or exceeding the following metrics: Average on-scene time of 15 minutes or less in most circumstances Average on-task time for a total call from beginning to end is 60 minutes or less. Average hospital turnaround time is 20 minutes or less.
Accurately completes the electronic Patient Care Report (ePCR), including observations, emergency medical care of the patient at the scene and in transit, to the receiving medical facility for purposes of records and diagnostics; includes all insurance information for purposes of billing and reimbursement.
Communicates professionally and exhibits a positive demeanor with all individuals; strives to develop a strong working relationship with peers and those in the EMS system.
Completes required initial and ongoing training/continuing education (CEU) courses, as required, to maintain current state and county certifications and licenses.
Arrives for scheduled shift on time and ready to deploy.
Conducts pre-trip vehicle inspections to ensure sound vehicle operations; maintains an orderly ambulance and ensures the vehicle and equipment are clean, stocked, organized and response ready.
Maintains thorough working knowledge of the ambulance and equipment, its function and use, and reports defective equipment and supplies to the Field Operations Supervisor, as required.
Maintains a neat and professional appearance at all times in accordance with Company policy and Standard Operating Procedures.
Adheres to all Company Policies and Procedures, TransCare Standard Operating Procedures and Medical and Protocol Manual; directs any questions or concerns to the Field Operations Supervisor.
The FTO will be graded on a monthly basis using a standard form to track their adherence to their job duties.
Reports observed issues or concerns related to field personnel to the Field Operations Supervisor.
Performs other such duties as may be assigned by the Field Operations Supervisor or Training & Quality Assurance Manager.
The Field Training Officer must serve as a positive role model for other field employees.
They are expected to adhere to all rules and regulations set forth by the Crisis Center of Tampa Bay & TransCare leadership.
Therefore, the Field Training Officer should not receive progressive discipline beyond two (2) Verbal Warnings.
The FTO will be placed in a probationary status if they receive three (3) Verbal Warnings.
The FTO will also be placed in a probationary status if a Written Warning is issued.
The FTO will be subject to immediate demotion if a Final Written Warning is issued.